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Forum Discussion

DieBaum's avatar
DieBaum
Helpful | Level 6
2 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Willem3, I'd like a couple of screenshots, if possible. 

 

Can you send me one of the error messages you get, when you try to edit your content, and another one of the warning you get when you open your Dropbox app, please? 

 

Also, you mentioned that you downloaded "Dropbox: Documenten in Drive", can you send me a screenshot of the app that you have installed too? 

Willem3's avatar
Willem3
Explorer | Level 4
2 years ago

Hello Megan,

 

Thanks for your reaction.

 

It looks like the problem is resolved. I think it was caused by the fact that I was working with an old word app. Installing Office 365 on my tablet seems to have resolved the problem.

 

This has not completely resolved all the problems. These occur when Dropbox is slow and I am too fast. I have never had this problem in the past. I think Dropbox's policy for the speed of free accounts has changed.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Willem3, I can reassure you that we haven't changed anything in regards to how Dropbox Basic accounts interact with their files. 

     

    When you say that not all your problems are resolved, do you mean that you still get the same errors, just not as often? 

  • Willem3's avatar
    Willem3
    Explorer | Level 4
    2 years ago

    I got them yesterday but not today. So, I have my doubts if everything is resolved. 

     

    Willem

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