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Forum Discussion

erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android
Error Messages
G-Suite
Google
Mobile
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

Spcookie's avatar
Spcookie
Explorer | Level 4

need help with attaching document to gmail from dropbox, they are adobe pdf documents and they wont attach, says couldnt attach file. they are not shared files..i do not share files

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Spcookie, sorry to hear about this issue.

 

Does this happen only with PDF files or other types of files as well?

 

Have you restarted the device at all, to see if it helps?

  • erlend w.'s avatar
    erlend w.
    Helpful | Level 6
    2 years ago

    Come on, Hannah!! You know  better then this... 

     

     

  • KathyMc4's avatar
    KathyMc4
    Helpful | Level 5
    2 years ago
    I'm surprised that you are not aware of this well-documented issue between Gmail and Dropbox. To answer your question, the problem happens with all file types (not just PDFs). There is a work around that is explained several times throughout this thread.
  • VickiBurbank's avatar
    VickiBurbank
    Helpful | Level 6
    2 years ago

    Since everyone knows there are issues, rather than presuming its NOT the current issue, why don't you just alleviate the stress and give them the work around right from the go. We are all paying for this services which is current not working correctly

    • Metro Condo's avatar
      Metro Condo
      Helpful | Level 6
      2 years ago
      Agree, but I am peppered as to why we don't have a single update from the company on when this will be fixed.

      Has it even been formally acknowledged as an issue?
      • Metro Condo's avatar
        Metro Condo
        Helpful | Level 6
        2 years ago
        Perplexed not peppered! 😯

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