We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Susso's avatar
Susso
Explorer | Level 4
3 years ago

Can’t edit documents in Microsoft Office

Up until yesterday, I was able to edit documents I had saved in Dropbox Basic in excel or word without any issues (and without a Microsoft 365 subscription).  I updated my iPad software to 15.4.1 las...
Dropbox Basic
Mobile
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Susso, sorry to hear you're having issues with this.

 

Did you log into your Microsoft account before you tried to edit this file of yours on your iPad?

 

I'm asking because Dropbox Basic, Plus, and Professional accounts can edit for free, however you'll be asked to sign in with a Microsoft account.

 

A Microsoft login is also required when opening the Office apps directly to access your Dropbox files there.

 

I hope this helps and please keep me posted!
 

  • Susso's avatar
    Susso
    Explorer | Level 4
    3 years ago

    Hi Walter.

     

    Yes, I was logged into my Microsoft account.  I tried both my work account as well as my personal account.  No luck.

     

    Spoke to Microsoft yesterday.  They did not have an explanation other than to say that if you have a screen larger than 10.2 inches, you are not able to edit in Office for free.  Thought that was odd - particularly since I’ve been editing for free right up until the other day on my 12.9 inch iPad.  

     

    Will also mention here that I can no longer edit for free on my iPhone (which obviously has a much smaller screen than 10.2 inches).

     

    • KayakLisa's avatar
      KayakLisa
      New member | Level 2
      3 years ago

      Thank you! I was having the same issue (iPad). Installing the Unified Office app and reinstalling the Dropbox app seems to have worked. Appreciate the help! 

      • Susso's avatar
        Susso
        Explorer | Level 4
        3 years ago

        Sorry for what might be a dumb question, but what do you mean when you say to reinstall the “Unified” Office Application?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!