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Forum Discussion

borea_usinece's avatar
borea_usinece
New member | Level 2
4 years ago

brother printer/scanner cannot upload scanned document

it was working yesterday, now I have 2 Brother printers/scanner, different model that I try to scan and upload the scan on dropbox and it fail. Does dropbox have server down or any upgrades happen in...
Setting up the apps
Sync
Third Party Integrations
upload
  • RADMOTO's avatar
    RADMOTO
    2 years ago

    I resolved this issue with my Brother MFC-L3710CW unit by logging into the machine and changing the TLS setting to 1.1/1.2. (192.168.... in web browser). It works with Dropbox Brother app now. It's always work for the MS OneDrive Brother app. You will need your units password to login to the administrator side of the Brother unit. Find it on the rear of the unit by the power cord input.  Hope this helps!

hemzet's avatar
hemzet
Explorer | Level 4

Hi JC,
Just ran into the same issue. Did you solve it? How?
Thanks

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey hemzet, sorry to hear about this.

 

Could you share some additional information about the issue you're facing so that we can assist further?

  • hemzet's avatar
    hemzet
    Explorer | Level 4
    3 years ago

    Hi @Walter,
    Situation is actually the same as @borea_usinece described a year ago.

    Suddenly, scan to web into Dropbox didn't work anymore. Connection Error 03 on the display as soon as the scan usually is uploaded to Dropbox. Multiple MFC printers in different networks have the same issue. No network or printer setting was changed.
    On one device I created a new Dropbox connection resulted in the same error at the end.

    • matkun's avatar
      matkun
      Explorer | Level 4
      3 years ago

      I'm having the exact same issue. Discovered it first last night, an hour or so before @hemzet wrote his last message here. Connection Error 03 saving to Dropbox, no settings changed. Using a Brother DCP-9020CDW. Internet says it's because of proxy settings, but all other features works just fine, including printing via wifi.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi everyone, has there been any recent automatic updates to the service? Have you tried contacting Brother directly for support with their service?

      • hemzet's avatar
        hemzet
        Explorer | Level 4
        3 years ago

        Hi Jay 
        Haven't had the chance to speak to Brother support yet. Found this threat and thought maybe someone already has the answer... Will contact Brother after te weekend.

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