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Redhotpaddy's avatar
Redhotpaddy
Explorer | Level 3
2 months ago

Access Blocked: Dropbox's request does not comply with Google policies

So I have started using a new device Galaxy S24 Ultra. I transferred all my details over and opened the Dropbox App. When I choose an Excel file and tried to open it so I could edit it, it asked me t...
Error Messages
Microsoft
Microsoft Office
Mobile
Redhotpaddy's avatar
Redhotpaddy
Explorer | Level 3

 

Hi Nancy,

Step1: Open Dropbox App

Step2: Open excel file saved on Dropbox

Step3: Open with excel 

Step4: Sign in

 

Step5: Error I'll upload the error message now 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Redhotpaddy, I've found this article on the Microsoft support page, can you take a look and let me know if it helps at all?

 

Have you tried reinstalling both apps and/or clearing their cache? 

  • Redhotpaddy's avatar
    Redhotpaddy
    Explorer | Level 3
    2 months ago

    Hi Megan,

    Yes I have uninstalled both apps and cleared the cache and got the same error.

    Patrick.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Redhotpaddy, are you having an issue with any file, or is this issue only occurring for Excel files?

       

      Also, do you use the same email address for both Dropbox and Google/Microsoft? 

      • Redhotpaddy's avatar
        Redhotpaddy
        Explorer | Level 3
        2 months ago
        Hi so it seems it's with all microsoft files I.e. word and excel. Yes I I have the same email for both.

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