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Forum Discussion
what is cfl.dropboxstatic.com.url
I recently had all my files in a shared folder deleted. I was able to go in and restore them all, but in the process found one suspicious file, which I did not restore which was "cfl.dropboxstatic.c...
Hi all, apologies for the confusion here — I can help provide some information.
Background: Dropbox allows you to save website URLs to Dropbox as individual files. For example, if you were to navigate to www.dropbox.com, then drag and drop the URL from the URL bar of your web browser into Dropbox, it would result in a file being created called "www.dropbox.com.url". If you were to click on that file, it will open a new browser window or tab and take you to that page.
Now, about the "cfl.dropboxstatic.com.url" files: we had a temporary issue with our new redesigned website where, in some cases, dragging and dropping a file in your Dropbox on the website (for example, to drag it into another folder, or by accident) would mistakenly add it to your Dropbox as a URL file.
We've since fixed this issue, so you shouldn't see it happen again; however, if you have any of these cfl files in your account, you can simply delete them – they're harmless!
RichardDBX
Dropbox Staff
Dropbox StaffHi all, apologies for the confusion here — I can help provide some information.
Background: Dropbox allows you to save website URLs to Dropbox as individual files. For example, if you were to navigate to www.dropbox.com, then drag and drop the URL from the URL bar of your web browser into Dropbox, it would result in a file being created called "www.dropbox.com.url". If you were to click on that file, it will open a new browser window or tab and take you to that page.
Now, about the "cfl.dropboxstatic.com.url" files: we had a temporary issue with our new redesigned website where, in some cases, dragging and dropping a file in your Dropbox on the website (for example, to drag it into another folder, or by accident) would mistakenly add it to your Dropbox as a URL file.
We've since fixed this issue, so you shouldn't see it happen again; however, if you have any of these cfl files in your account, you can simply delete them – they're harmless!
your "temporary" issue has been happening in my business account for almost a year now, only it actually destroys the files I have dropped in as far as we can tell: it converts the files we have saved into a cfl.dropboxstatic.com.url file, and my files disappear compeltely when it does. The link goes nowhere.
We have contacted customer service several times over the past year about this, then it seems to go away for a while. A few of the files have been restored now, yet it continues to happen, as recently as Friday (3 days ago). This issue has never been resolved for us. This time it, unfortunaltely, deleted ("converted") files for a time sensitive project for over a week, and added about 10 hours of work (and expense). This is still not resolved. I just emailed dropbox Customer Service again sicne there was no reply to my past 3 emails with links to the affected Folders from Friday's problems. Is there something we are doing on our end that is causing this? If so, I am not sure why CS wouldn't tell us.
Then here is what happened today when i click on a Word doc file that showed as successfully loaded:
.lnk files can’t be previewed
New Here Page FW May 2017 Website - revision 2.lnk · 1.29 KB
This seems to be a new glitch.
Any suggestions?
- Mark
Super User II
.lnk files cannot be previewed because they are not files as you havent actually uploaded the file, you've uploaded the shortcut to the file (from Windows) instead of the file.
Also, please note sending multiple emails to support may slow down your reply as it can move you back to the back of the queue. Please remember that support does not work weekends so you need to give them time to reply. You can track tickets via http://dropbox.zendesk.com
The multiple emails were providing the information that was requested. CS insisted that I send the files and folders that were being converted. Since this happened several more times Friday, I sent each of these, again, as requested, even though it was more work on my part. But it is interesting that you would push customers to the end of the que if they have multiple concerns.
Never dealt with this before at DB, nor do I want to begin. I followed the same process as always:
.lnk files cannot be previewed because they are not files as you havent actually uploaded the file, you've uploaded the shortcut to the file (from Windows) instead of the file.
- MarkYou may have followed the same procedure as always, however, that does not get around the fact that you've not actually uploaded the file. You've uploaded a shortcut to the file.
It will never open because there is no 'file' there - its simply a shortcut.
You need to follow the shortcut on your computer and upload the files.
