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Forum Discussion
URL to link account in Linux does not work
I'm trying to install in Linux. I have the app installed but when it brings up the URL to link your account to the computer the URL is not valid. It does not work. I can relaunch dropbox and it brin...
Hi all,
Thanks everyone who submitted tickets (and also the ones that helped here with info).
We've implemented a fix (as you some of you already reported) however, if you're still seeing that problem, you may be running into a separate issue.
We can definitely look into it that for you if that's the case.
Thanks again!
Sam
Nancy
Dropbox Staff
Dropbox StaffHey everyone!
Anyone who still has issues with this, please log a ticket with our support team via this page.
If, for any reason, you have trouble doing so, let me know here.
Nancy wrote:...
Anyone who still has issues with this, please log a ticket with our support team via this page.
...
Hi Nancy,
Did you try install the application? 🤔 If so, did it start work immediately? If so, you're lucky girl! 😉 Try unlink and relink anew (if needed multiple times); for sure will get to described situation.
Once there you can describe it (in support ticket if you want) much better. 🙋 Don't you agree?
I tried it with the support chat. That was not helpful at all. I won't waste more time on this.
Either the Dropbox programmers fix *their* error within days or we'll move on to another product.Hi Nancy, the app sends me to the following URL to sign in: https://www.dropbox.com/cli_link_nonce?nonce=2bca48a0919daf5f2c7828b0972a4f93
It appears there is a problem at this address or is an invalid one.
Regards
Manuel
- Sam DBX
Community Manager
Hi all,
Jumping in here to let you know that we've reported your issue back to our team.
Your tickets will be forwarded to a designated Product Support member, so we can look at the specifics of your build/hardware/account type etc in a safer way, as some of our internal tests don't capture all reports.
Thanks for working with us!
Sam
Sam DBX wrote:..., as some of our internal tests don't capture all reports.
...
Hi Sam DBX,
Do you have such tests at all? 🧐 That would impress me! I have some experience in testing and know that such tests are sophisticated; it's not just to put the code in some condition and expect it to succeed or fail. Here the conditions are external and its very difficult to simulate/emulate such. It's not impossible, but is related to lot of additional design work (design of test environment) and corresponding cost. Usually it's much more cheap/practical to link/unlink every application on release time (for Dropbox, once a week for all variations - 5 at the moment) and see if it works. This will cost no more than half hour for a week from your work time (or from work time of some your colleague). Such testing can be produced at the same time with the automated tests (in parallel from the same person), so no delay may be expected.
Good luck.
