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ac1982's avatar
ac1982
Explorer | Level 3
2 years ago

Unable to use Google Account to log into Droppbox app

Hi. I am unable to use my Google Account to log into Droppbox app, so I can't install it on my PC. I don't have any problem using the same Google account to log into the Dropbox website. 

 

I click on the "Google" login button and I am shown the "Sign in with Google" window. Then I select my account, and nothing happens.

 

I

What am I supposed to do? Thanks to anyone willing to help me

Account Access
Desktop
Dropbox Basic
Setting up the apps
  • SeedMadness's avatar
    SeedMadness
    2 years ago

    Hi,

     

    Cheers for the speedy reply!

     

    We are indeed on a Basic Plan and there are currently 3 devices linked to the account.

     

    I've removed one of those devices and I am able to log in and complete the desktop app installation.

     

    Thanks for your help!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    ac1982 wrote:

    I click on the "Google" login button and I am shown the "Sign in with Google" window. Then I select my account, and nothing happens.

    When you created the account, did you use the Sign in with Google option or did you sign in with an email address and password? If you didn't create the account using the Sign in with Google option, don't use it to try to sign in now. Just enter your email address and password manually and see if that helps.

    • ac1982's avatar
      ac1982
      Explorer | Level 3
      2 years ago

      I used the Sign in with Google option. I've been using that Google account for my Dropbox account for years.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey ac1982, do you perhaps have any security app, like an antivirus, VPN, firewall etc., that might be causing the app to not function correctly?

         

        If you do, temporarily disable them, to see if it helps.

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