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rstauffer43's avatar
rstauffer43
Helpful | Level 5
7 years ago

Unable to enter password on document - Android

In the past week or so, every time I try to open a password protected PDF on my Moto G4 or Samsung Tab2, I get nowhere as the keyboard shows for an instant and then disappears.

 

I click on the password area to enter the password, the keyboard flashes up on the bottom and dissappears almost immediately.  

 

Is this a bug in the newest update??  I am not sure when it started, but it seems to be the last week - since maybe May 29th or 30th, 2018.

 

Thanks - Rick S

  • Hi, Please follow the below steps to solve the issue.

     

    1.Install Adobe Reader App in your mobile.

    2.Click on the 3 dots on the right side of the PDF file and click on Open With Adobe reader.

     

    Then you can able to enter password and open the document.

     

    Regards,

    Akhil_Rajmohan

     

     

     

     

  • Many thanks for highlighting everyone!

    The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.
  • Akhil_Rajmohan's avatar
    Akhil_Rajmohan
    New member | Level 2

    Hi, Please follow the below steps to solve the issue.

     

    1.Install Adobe Reader App in your mobile.

    2.Click on the 3 dots on the right side of the PDF file and click on Open With Adobe reader.

     

    Then you can able to enter password and open the document.

     

    Regards,

    Akhil_Rajmohan

     

     

     

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    I assume this is when trying to open via Dropbox app?

    What happens if you try and open it via say an email?
    • rstauffer43's avatar
      rstauffer43
      Helpful | Level 5

      Yes, In the DropBox app (Android) I cannot view the pdf as the password entry box once clicked in, only flashes the keyboard.

       

      I emailed it to my self and was able to enter the password on my PC - which opened the dropbox site to allow me to open the do c.

       

      On my phone however, when opening the email, I was given a choice of using Chrome or Dropbox to open the link.  I chose Chrome and dropbox gave me the message to download the dropbox app- - Chrome would not do the same on Android as it did on Windows,  Again I have the dropbox app, so I then chose the Dropbox app to open the file and - I cannot enter a password, unless I could type it within about 1/2 second that the keyboard is visible.

       

      Thanks - Rick

      • DWtamuc's avatar
        DWtamuc
        New member | Level 2

        Me, too. I need Dropbox for a class and this app is useless if I can't search.