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Forum Discussion
rstauffer43
7 years agoHelpful | Level 5
Unable to enter password on document - Android
In the past week or so, every time I try to open a password protected PDF on my Moto G4 or Samsung Tab2, I get nowhere as the keyboard shows for an instant and then disappears.
I click on the password area to enter the password, the keyboard flashes up on the bottom and dissappears almost immediately.
Is this a bug in the newest update?? I am not sure when it started, but it seems to be the last week - since maybe May 29th or 30th, 2018.
Thanks - Rick S
Hi, Please follow the below steps to solve the issue.
1.Install Adobe Reader App in your mobile.
2.Click on the 3 dots on the right side of the PDF file and click on Open With Adobe reader.
Then you can able to enter password and open the document.
Regards,
Akhil_Rajmohan
- Many thanks for highlighting everyone!
The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.
- Akhil_RajmohanNew member | Level 2
Hi, Please follow the below steps to solve the issue.
1.Install Adobe Reader App in your mobile.
2.Click on the 3 dots on the right side of the PDF file and click on Open With Adobe reader.
Then you can able to enter password and open the document.
Regards,
Akhil_Rajmohan
- MarkSuper User III assume this is when trying to open via Dropbox app?
What happens if you try and open it via say an email?- rstauffer43Helpful | Level 5
Yes, In the DropBox app (Android) I cannot view the pdf as the password entry box once clicked in, only flashes the keyboard.
I emailed it to my self and was able to enter the password on my PC - which opened the dropbox site to allow me to open the do c.
On my phone however, when opening the email, I was given a choice of using Chrome or Dropbox to open the link. I chose Chrome and dropbox gave me the message to download the dropbox app- - Chrome would not do the same on Android as it did on Windows, Again I have the dropbox app, so I then chose the Dropbox app to open the file and - I cannot enter a password, unless I could type it within about 1/2 second that the keyboard is visible.
Thanks - Rick
- DWtamucNew member | Level 2
Me, too. I need Dropbox for a class and this app is useless if I can't search.
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