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Forum Discussion

the1gofer's avatar
the1gofer
New member | Level 2
9 months ago

Unable to download, move, or copy files from web interface

For the past few days I have been experiencing the following: When I try to download any file I get a generic message that says "There was an error downloading your file". When I try to copy a ...
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  • the1gofer's avatar
    the1gofer
    9 months ago

    apparently... I was using google vpn, I didn't realize that would cause issues.

     

    that seems to have fixed it. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi the1gofer, thanks for bringing this to our attention.

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!

  • the1gofer's avatar
    the1gofer
    New member | Level 2
    9 months ago

    apparently... I was using google vpn, I didn't realize that would cause issues.

     

    that seems to have fixed it. 

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