We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Unic0's avatar
Unic0
Explorer | Level 3
8 years ago

Unable to access preference menu on linux

Hello, I just wanted to move the Dropbox folder location through the preference menu but I just can't access the any menu at all.

 

See below :

 

 

What should I do ?

 

Regards,

 

U

Linux
Security
Setting up the apps
  • maximecb's avatar
    maximecb
    7 years ago

    I found how to fix it. I'm on xubuntu 18.04. There is a new indicator plugin that you have to ask for the task bar. With the new indicator plugin, the dropbox icon works, but not with the default indicator plugin.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey Unic0, welcome to our forum! 

    What Linux distribution are you running? 

    Ordinarily, in this case, I would uninstall and reinstall, using an offline version of our app. 

    I would also make sure that you use a current stable version of our app. Betas sometimes have these little quirks. 

    Let me know when you can. 
    Thanks!
    • Unic0's avatar
      Unic0
      Explorer | Level 3
      8 years ago

      Hi ! Thank you for your quick answer, I am running on linux ubuntu 16.04 LTS. I am currently on a workstation and I don't have all the access, but I can still install the application via terminal command. But again after reinstallation, same probleme. I have been installing the current stable version 12.10.1

       

      Regards,

       

      Unic0

      • Unic0's avatar
        Unic0
        Explorer | Level 3
        8 years ago
        Is there any possibility to move the folder with command line ?
  • willows's avatar
    willows
    New member | Level 2
    7 years ago

    Same problem here. I cant use dropbox on my linux!!!! Fix the bug plz.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Sorry to hear that you can’t access the Preferences menu willows. Can you let me know of your current configuration? Also, have you tried following the steps I’ve posted to Unico in the first page of this thread, in order to re-install the Dropbox application anew?
       
      Please do let me know of the results you get & your findings & I’ll do my best to further advise you in the matter. Thanks in advance! 
      • maximecb's avatar
        maximecb
        New member | Level 2
        7 years ago

        Same problem here on Ubuntu 18.04 LTS. There is definitely something wrong with the plugin. Please fix it.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!