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Forum Discussion

DaveLeeNC's avatar
DaveLeeNC
Helpful | Level 7
4 months ago

The Dropbox icon is missing and reinstalling didn't help much.

I am a very casual DB user, so user error is likely here. That said...

 

I am having a number of issues with DB so I started with a fresh uninstall/reinstall of DB, as that seemed to be the common solution to the 'no DB icon' problem (I did not have an Icon on my Windows 11 desktop). The install went fine as best as I can tell and I had a DB icon for about 30 seconds. Now it is gone again (and it is not a hidden icon). What is my next step? Thanks. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey DaveLeeNC, let's jump right into this! 

     

    When did you first notice this behavior? Also, is the app installed on the device with admin privileges?

     

    Let me know more, and we'll take it from there!

    • DaveLeeNC's avatar
      DaveLeeNC
      Helpful | Level 7

      I noticed it first yesterday, but it probably happened much earlier than that as I don't normally have a need for the icon. I was logged in as admin when I did the reinstall, but that is all that I know about the app status. Thanks for the help. 

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