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Forum Discussion
Install Error 1073741795 on 2 different computers.
Hello,
To Computers in an Office were suddenly not opening Dropbox. They are both on Windows 11.
There is a 3rd PC in the Office that is the same as 1 of the problem ones, and its working fine.
I tried to uninstall the apps from them, but both said "Uninstall Failed".
I ended up having to manually wipe and use a Program to find and force full removal to start fresh.
I did a DISM and SFC, then a CHKDSK.
I proceeded to reinstall, and both get an error code unknown error (Error: -1073741795).
I tried to use download and user the Full Installer Version. Nothing.
To help with any conflicts, I did a clean boot. Nothing.
I can seem to install anymore. They are AIO PC's, one is a Lenovo, the other a HP. As mentioned, there is a 3rd PC that is the same HP Model, and Dropbox works fine.
I can't seem to find straight answers on how to resolve this, I am supporting someone else, so don't know how that will go since I have to pay for a subscription to get live support.
Don't know how to proceed, so I hope a community member knows exactly whats up and how to resolve this.
- Megan
Dropbox Staff
Hey CPKNC, welcome to our Community!
That sounds like a Windows error, and not directly one coming from Dropbox. I did some digging and found this relevant Microsoft article.
Have you tried installing the app using an offline installer, by any chance?
Apart from that, do you happen to run any antivirus/firewall or VPN programs on your computer(s)? If yes, can you disable them temporarily and then, attempt to install the app again? Does the installation go through now?
Keep me posted, and we'll take it from there!
