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Forum Discussion

DaveLeeNC's avatar
DaveLeeNC
Helpful | Level 7
4 months ago

The Dropbox icon is missing and reinstalling didn't help much.

I am a very casual DB user, so user error is likely here. That said...   I am having a number of issues with DB so I started with a fresh uninstall/reinstall of DB, as that seemed to be the commo...
Desktop
Uninstall
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey DaveLeeNC, let's jump right into this! 

 

When did you first notice this behavior? Also, is the app installed on the device with admin privileges?

 

Let me know more, and we'll take it from there!

  • DaveLeeNC's avatar
    DaveLeeNC
    Helpful | Level 7
    4 months ago

    I noticed it first yesterday, but it probably happened much earlier than that as I don't normally have a need for the icon. I was logged in as admin when I did the reinstall, but that is all that I know about the app status. Thanks for the help. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hi DaveLeeNC, can you also try an advanced re-install using these steps? 

      • DaveLeeNC's avatar
        DaveLeeNC
        Helpful | Level 7
        4 months ago

        I will do that but will have to wait until later in the day when I have more time. dave

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