You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

DaveLeeNC's avatar
DaveLeeNC
Helpful | Level 7
4 months ago

The Dropbox icon is missing and reinstalling didn't help much.

I am a very casual DB user, so user error is likely here. That said...   I am having a number of issues with DB so I started with a fresh uninstall/reinstall of DB, as that seemed to be the commo...
Desktop
Uninstall
DaveLeeNC's avatar
DaveLeeNC
Helpful | Level 7

I noticed it first yesterday, but it probably happened much earlier than that as I don't normally have a need for the icon. I was logged in as admin when I did the reinstall, but that is all that I know about the app status. Thanks for the help. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi DaveLeeNC, can you also try an advanced re-install using these steps? 

  • DaveLeeNC's avatar
    DaveLeeNC
    Helpful | Level 7
    4 months ago

    I will do that but will have to wait until later in the day when I have more time. dave

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Sure thing, Dave! 

       

      Take as much time as you need, and report back. Thanks!

  • DaveLeeNC's avatar
    DaveLeeNC
    Helpful | Level 7
    4 months ago

    I cannot do Step #1 because I don't have a DB icon. Which processes do I need to kill in Taskmanager or what else should I do here? 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey DaveLeeNC! Sorry for jumping in. If the Dropbox icon isn’t there, you can move on to the next steps directly.

      • DaveLeeNC's avatar
        DaveLeeNC
        Helpful | Level 7
        4 months ago

        I have gone through all the steps and DB 'successfully reinstalled'. But I don't have a DB icon plus the app won't run. When I enter 'Dropbox' on the taskbar search thingey, it finds the Dropbox app, asks my permission to allow changes, but the app actually doesn't run (does not show up in Taskmanager under 'Apps'). However there are 8 Dropbox Background Processes running (which seem to run even if I don't try to run the DB app). Thoughts on my next steps? 

         

        Thanks again for the prompt assistance. 

         

        dave

  • DaveLeeNC's avatar
    DaveLeeNC
    Helpful | Level 7
    4 months ago

    I am not sure that this is going well. The instructions refer to folders like "%LOCALAPPDATA" and "%PROGRAMFILES%", etc. The best that I can do is to find the AppData->Local under the (only) user that is relevant here. So I assume that is what is being referenced. There are no "DropBox" folders anywhere that I can find in either of the ProgramFiles folders. I did find a DropBoxUpdate folder. Should I just ignore those steps (8 and 9) and proceed? FWIW, I also did not find a DropBoxUpdate folder in the registry. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hi DaveLeeNC, yes, if there aren't any files there, please proceed to the next steps.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!