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Forum Discussion
Shorten link not working
Hi there! All of a sudden, the shorten link feature in my public folder is not working - not that the link won't work - it won't shorten it anymore.
Any help would be appreciated - thanks!
- The shorten link functionality in Dropbox has been deprecated and will likely not return. They have been heading in this direction for a while now, having first started removing the feature from other parts of Dropbox a couple years ago. This was one of the last remaining locations where it still functioned.
As Olivia stated, you will want to look at other services that provide that functionality. Bit.ly and Goo.gl are among the most popular.
I have experienced the same (shorten link not working). Also, when you click the cancel button nothing happens too.
Still broken!
Yes, me, too!
I noticed this started about 4 days ago. I'm glad I am not the only one experiencing this problem. Dropbox please fix this,
Same problem here... :(
I'm getting that problem too. I hope Dropbox isn't going the same way as Mailbox went.
Multiple browsers tried - no link shortening, no cancel button working.
Sure thing, Rich. Just trying to share a PDF from my Public folder and shorten the URL. I worked around it using Google's link shortener but here you go anyway:
- Rich
Super User II
Ah, Ok. The Public folder is the reason I didn't see it (I rarely use mine anymore). Creating a share link elsewhere does not provide an option for shortening the link.
And, I can confirm the same now. It's not working for me either. You (and everyone else!) should contact Support by opening a ticket.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
Ticket created. I'll update the thread as needed for others affected.
