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Forum Discussion
Repeated Dropbox crash while trying to finish large data move (High Sierra)
i have a large dropbox account (<3TB) and am on a mac pro running high sierra and i am trying to sort a large amount of data but i am in the middle of a sync.
i ASSUME this means my data is in the dropbox folder on my DESKTOP but not in the cloud? or - well i am not sure how to think about this.
anyway i have an error message from a couple of restarts ago (the ONLY TIME i have seen it) and right now any shut down and restart results in a repeated crash.
obviously i am very concerned i will lose data so i very much want to be deliberate about this.
FOR INSTANCE the reinstall instructions seem to say to delete the application and then delete the DROPBOX folder. i am not sure i am comfortable deleting the dropbox folder.
i also have the advanced uninstall document but this seems to be a little more technically advanced than i am comfortable with (i think it involves terminal commands).
also i don't know how and i don't even know if i can figure out how to LOCATE my dropbox folder or where/how it is being synced?
can you help?
THANKS
error message:
bn.BUILD_KEY: Dropbox
bn.VERSION: 179.4.4985
bn.constants.WINDOWS_SHELL_EXT_VERSION: 62
bn.is_frozen: True
machine_id: 8064b722-7689-595e-ad33-fa16c27ef25f
pid: 3021
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='dobhar_chu', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jonathan Chertok', pw_dir='/Users/dobhar_chu', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='dobhar_chu', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jonathan Chertok', pw_dir='/Users/dobhar_chu', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/dobhar_chu'
appdata: '/Users/dobhar_chu/.dropbox/instance2'
real_path='/Users/dobhar_chu/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/dobhar_chu/Dropbox'
real_path='/Users/dobhar_chu/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/v_/kk6klylj4rj_02jyjl3tr6zm0000gn/T'
real_path='/private/var/folders/v_/kk6klylj4rj_02jyjl3tr6zm0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 835, in wrapper
File "desktop/dropbox/client/main.py", line 4966, in handle_register_host
File "desktop/dropbox/client/main.py", line 4861, in configure_initial_stormcrow_features
File "desktop/dropbox/client/gandalf/modern.py", line 187, in register_account
File "desktop/dropbox/client/gandalf/modern.py", line 444, in should_discard_cache
File "desktop/build_number/versions.py", line 37, in __init__
AttributeError: 'int' object has no attribute 'split'
- Hannah
Dropbox Staff
Thanks for bringing this to our attention, Jonathan C.8.
Right now, do you have the Dropbox icon visible in your menu bar?
If so, what do you see, when you hover over it?
Do you also happen to have around 300k files in your Dropbox folder right now?
Keep me posted.
