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Forum Discussion

Kevan P.'s avatar
Kevan P.
Helpful | Level 7
5 months ago

Dropbox on PC is inaccessible to the blind - I can't access the app preferences

Hello, I'm a blind user using a screen reader on PC. Dropbox has changed it's layout and now I can't get to the settings menu in the system tray icon. I can only view searches, recent activity, a...
Account Settings
Desktop
Windows
  • Kevan P.'s avatar
    Kevan P.
    5 months ago

    Thanks for rollbacking the change. It now works better. I found a workaround to access the buttons with the change implemented, I have to turn on focus-mode in the screen reader and tab/shift+tab to move between buttons. But the old way of doing things is easier.

Kevan P.'s avatar
Kevan P.
Helpful | Level 7
5 months ago

Sorry, it's worth noting I'm on Dropbox 202.4.5551. It was fine a couple days ago so the change must've been implemented very recently.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks for posting this on our forum, Kevan P., and welcome aboard.

     

    Can I ask which screen reader you’re using and what its version is?

     

    Also, what's the OS version of your computer?

     

    I’d like to gather as much info as possible on this and check what may be happening. 

     

    Ping me when you’re ready.

    • Kevan P.'s avatar
      Kevan P.
      Helpful | Level 7
      5 months ago

      NVDA 2024.2, latest version
      Windows Home Premium 10.0.19045 Build 19045

      • Jordi-DBX's avatar
        Jordi-DBX
        Icon for Dropbox Engineer rankDropbox Engineer
        5 months ago

        Thank you for writing in Kevan P. , and reporting this problem!

         

        We've identified that you were recently included in a new experience in the system tray icon. While we investigate this issue and work on any needed fixes, we've temporarily rolled back this update for you.

         

        Within an hour or so, you should no longer have this experience. Please let us know if that resolves the issue for you!

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