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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"442","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828886":{"__typename":"Conversation","id":"conversation:828886","topic":{"__typename":"IdeaTopicMessage","uid":828886},"lastPostingActivityTime":"2025-04-02T14:22:09.272-07:00","solved":false},"Category:category:101002000":{"__typename":"Category","id":"category:101002000","displayId":"101002000"},"User:user:1513263":{"__typename":"User","uid":1513263,"login":"OwenWise","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/custom/Avatar_Smile-4-1731354336147.svg?time=1731354389000"},"id":"user:1513263"},"IdeaTopicMessage:message:828886":{"__typename":"IdeaTopicMessage","subject":"Remove External User(s) Delete Ability","conversation":{"__ref":"Conversation:conversation:828886"},"id":"message:828886","revisionNum":1,"uid":828886,"depth":0,"board":{"__ref":"Idea:board:101002013"},"author":{"__ref":"User:user:1513263"},"metrics":{"__typename":"MessageMetrics","views":28},"postTime":"2025-04-02T13:18:42.487-07:00","lastPublishTime":"2025-04-02T13:18:42.487-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" PLEASE allow us to restrict the ability of external users to delete files and folders in a shared folder.  I just ran into an issue where a user, that had edit permission, deleted all of the files and folders in a shared folder.  Allow us to restrict the ability to delete by users. Or change the view permission to upload files and folders. This seems so easy to do, yet it doesn't happen. If I'm missing a setting, please enlighten me. Thank you. 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What can I do?","conversation":{"__ref":"Conversation:conversation:828787"},"id":"message:828787","revisionNum":2,"uid":828787,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:341322"},"metrics":{"__typename":"MessageMetrics","views":33},"postTime":"2025-04-02T03:53:52.698-07:00","lastPublishTime":"2025-04-02T04:01:10.972-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I think I then did was to pay for a new account by accident by using a wrong email address in the process. Spotting this I want to know how I can unwind this - one account all paid up? \n I've lost the plot as to how I might sort this? \n Thanks. 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This started when I upgraded my account. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"102","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:825318":{"__typename":"Conversation","id":"conversation:825318","topic":{"__typename":"ForumTopicMessage","uid":825318},"lastPostingActivityTime":"2025-04-01T10:12:02.926-07:00","solved":false},"User:user:1905876":{"__typename":"User","uid":1905876,"login":"WDUK","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1905876"},"ForumTopicMessage:message:825318":{"__typename":"ForumTopicMessage","subject":"'Your credit card has expired! To keep your subscription, update your credit card' pink banner","conversation":{"__ref":"Conversation:conversation:825318"},"id":"message:825318","revisionNum":1,"uid":825318,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1905876"},"metrics":{"__typename":"MessageMetrics","views":52},"postTime":"2025-03-06T04:09:47.110-08:00","lastPublishTime":"2025-03-06T04:09:47.110-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" A pink banner has appeared stating that: Your credit card has expired! To keep your subscription, update your credit card. However I am part of a family plan and the credit card used to pay for this is my partners, which has not expired.  Is this a bug? Can anyone advise on how best to proceed? 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I use it for both personal and business and I have files going on years.  I just created a new account with the same email I’ve been using. Can you please help me restore it ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"365","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828375":{"__typename":"Conversation","id":"conversation:828375","topic":{"__typename":"ForumTopicMessage","uid":828375},"lastPostingActivityTime":"2025-03-31T05:13:39.665-07:00","solved":false},"User:user:1909269":{"__typename":"User","uid":1909269,"login":"Ginkoyx","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1909269"},"ForumTopicMessage:message:828375":{"__typename":"ForumTopicMessage","subject":"Can’t delete my account, I receive an unknown error.","conversation":{"__ref":"Conversation:conversation:828375"},"id":"message:828375","revisionNum":3,"uid":828375,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1909269"},"metrics":{"__typename":"MessageMetrics","views":48},"postTime":"2025-03-30T06:45:41.130-07:00","lastPublishTime":"2025-03-30T22:07:49.264-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Every time I tried to delete my account it says an unknown error occurred. My account is: [personal information removed per the Community's Guidelines] \n Would be great if someone knows how to solve this! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"206","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827874":{"__typename":"Conversation","id":"conversation:827874","topic":{"__typename":"ForumTopicMessage","uid":827874},"lastPostingActivityTime":"2025-03-29T03:18:47.625-07:00","solved":false},"User:user:1908682":{"__typename":"User","uid":1908682,"login":"Andy1966","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1908682"},"ForumTopicMessage:message:827874":{"__typename":"ForumTopicMessage","subject":"Account downgraded to Basic after an issue with updating my payment information","conversation":{"__ref":"Conversation:conversation:827874"},"id":"message:827874","revisionNum":2,"uid":827874,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908682"},"metrics":{"__typename":"MessageMetrics","views":48},"postTime":"2025-03-25T10:04:02.594-07:00","lastPublishTime":"2025-03-25T10:22:47.049-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have the problem with updating my payment info while my card expired. I connected to staff and they ask a billion questions. After they could not solve the problem one of support guys suggested to downgrade my account to Basic and then upgrade it.  It did not work but now I can't type to support in chat and by email  because I am on Basic plan. So, what should I do to get full support and get my plan and account updated? 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