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cristinatercero's avatar
cristinatercero
Explorer | Level 4
2 years ago

Dropbox App won't open in macOS Monterey

I have installed the Dropbox App in my macOS Monterey and it won't open. I have tried everything, from updating all software updates, to uninstalling and reainstalling the app. I have allowed Dropbox...
Desktop
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galtieroussel36's avatar
galtieroussel36
Explorer | Level 4

Hello everyone, 

I hope you can help me: I have been using the dropbox ap on my desktop since forever, 2015, it has always worked perfectly, without any problem on my three Macs. Since yesterday, the app I have on my main Apple (OSX Monterey 12.7.4) is no longer working. It simply won't start: when I click the icon on the menu bar I can see the black and blue circling around, the app won't start. I have tried dozens of times to delete the app, download it with no success. 

The day before it happened, I had resuscitated and old Apple machine where I used to have the dropbox app. I have deleted this computer from the ones where the app should be, no luck again. Can anyone help me please? I need the dropbox app for a few of my files. Thanks in advance for any help you might offer. My account is a basic free one. 

Thanks ever so much. 

Cristina 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey galtieroussel36, thanks for posting to the Dropbox Community.

 

Can you please hover over the Dropbox icon in your menu bar on the affected computer and let me know the sync status and version of the app?

 

Thanks in advance!

  • galtieroussel36's avatar
    galtieroussel36
    Explorer | Level 4
    8 months ago

    Hi Hannah, thank you so much for your swift reply, this is very much appreciated. I have been using Dropbox in my small office for quite some years and it's disorienting not to be able to use it anymore. This morning the same thing happened on my other Appel (on Monterey as well). Here's the screenshot of what it gives when I hover the icon on the menu bar. 

    thanks so much for any advise you could give me. 

    Cristina

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for the update, galtieroussel36!

       

      Just to confirm, if you go to your security page here, do you see that you currently have 3 devices connected to your account or more than 3?

      • galtieroussel36's avatar
        galtieroussel36
        Explorer | Level 4
        8 months ago

        Hi Hannah, thank you for your reply. Here's what I get when I go to the security page. the desktop app is only working on one Apple which is running on Catalina. 

         

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