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Forum Discussion
Possible conflict with Dropbox and Trend Micro (Dropbox freezing)
I have dropbox business, I will not say every computer, but half of the company's computers are crashing.
At first I thought it could be a driver, a virus, or even a windows 10 error. I got to format 2 of them, and still they keep crashing, they get frozen screen, I can not do anything, I have to force the physical button.
When I disable the dropbox, the computers work perfectly. All of them are running with the latest version 30.4.22.
Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns.
Thanks.I would like to update that the problem resolved on our side now and here is the steps taken.
- Clean up the registry
- Uninstall and Install back Dropbox
- Uninstall and Install back Worry Free Business Security
------- Added Dropbox program files path in Approved List (just in case)
Also device speed improved quite a bit. We did not reinstall the windows.
Environment
- Windows 10 Pro (64-bit)
- Worry Free Business Security Services (Trend Micro)
I hope it helps to someone.
The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.
Thanks to all of the users that reported this!
- Jane
Dropbox Staff
@JaneA Thanks for you reaply!
And sorry abou my englis.
Dropbox don't stop, the computer stopped, it's like freezing, i can't do nafen. What I did to be sure that was dropbox, I reboot the computer on safety mode, disable the Dropbox, OneDrive and fences program... And work for one day, no freezes, so I started to enable the others programs one each day... and yesterday enable the Dropbox than the computer freeze after like 4 minutes or less. Today the same computer is running perfect, but if out dropbox enable.
This issue is occurs if Windows 10-64 bits fully update and another one in Windows 7 (but the windows 7, now is on Windows 10, I had to format and update too).
What was strange, the windows 7 was if that problem, but when update to 10, the problem stop’s.
The other two on Windows 10 still if problem, one of than keeps using Dropbox but sometimes, just sometimes freezes, on other hand the desktop freezes every time when dropbox is on.
Just for record, I already tried to reinstall..
Hi, we're having the same problem with our computers running Windows 7 for most.
Half of them freeze when they start and it's impossible to open the Dropbox application. The only thing we can do is shut them down physically.
It's only happening since version 30.4.22 has been out about 2 weeks ago.
- I am on iMac running El Capitan , and I still have the problem .My app freezes but it freezes more on my iPhone 6S Plus.
