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jmsgwd's avatar
jmsgwd
Collaborator | Level 8
8 years ago

"Please enable browser-cookies..." message when trying to view file contents in browser

Hi, I can log in to dropbox.com and browse my folder structure, but when I click on a .txt file to view its contents I get the following error message:

  "Please enable browser-cookies to use the Dropbox website."

 

Beneath the error message there is a login form, but the 'Login" button is disabled, and remains disabled even when I enter my username and password.

 

Therefore I cannot login at this prompt (even though I am already logged in dropbox.com), and cannot view file contents.

 

I am running Chrome 56.0.2924.87 (64-bit) on macOS Sierra 10.12.3 (16D32) on a 2016 MacBook Pro.

 

My Chrome cookie settings are the default ones, that is Preferences > Show advanced settings > Privacy > Content settings... > Cookies > "Allow local data to be set (recommended)" is enabled, and "Block third-party cookies and site data" is also enabled. Javascript is enabled too.

 

Any ideas?

Desktop
Error Messages
Preview
Setting up the apps
Web
  • jmsgwd's avatar
    jmsgwd
    7 years ago

    Just a quick update to say, this issue appears to be resolved.

     

    I can now view text files in dropbox.com using the current version of Chrome on macOS without any issues.

     

    I don't know what changed, but I assume something got fixed, in the dropbox.com website, or in Chrome, or somewhere.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Have you checked that you've not accidentally told Chrome to block cookies from Dropbox?
    • jmsgwd's avatar
      jmsgwd
      Collaborator | Level 8
      8 years ago

      Yes, see my last para. 

       

      Also when I inspect cookies and site data, I can see that many cookies are being successfully set under "dropbox.com" and "www.dropbox.com".

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        8 years ago
        That doesnt answer the question at all.

        That only says you are using the default settings. It doesnt say if you have changed the default settings for individual sites. Under the cookies settings tab you can add 'Exceptions'.
    • jmsgwd's avatar
      jmsgwd
      Collaborator | Level 8
      7 years ago

      Just a quick update to say, this issue appears to be resolved.

       

      I can now view text files in dropbox.com using the current version of Chrome on macOS without any issues.

       

      I don't know what changed, but I assume something got fixed, in the dropbox.com website, or in Chrome, or somewhere.

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