Recently got a Pixel 7 (upgraded from 3A where everything worked fine). Dropbox is installed and logged in. Trying to get logged in to Dropbox Passwords app. I hit the "Sign in with Dropbox" button, it takes me to a permissions screen ("Dropbox Passwords for Android would like access to the files and folders in your Dropbox"). I hit Allow. It says "Checking your status", then an error box pops up: "Oops! An error has occurred, please try again later." I have now installed, uninstalled, and reinstalled the Passwords up at least a dozen times. Uninstalled and reinstalled the Dropbox app. Rebooted the phone. Always the same results. How can I get the Passwords app to log in?

Hi Jess51, let's jump right into this! If I were you, I'd try clearing the cache of the app following these steps: On your mobile's home screen, tap the “Settings” button. Then tap “Storage.” In the “Storage” menu, tap either “Internal Storage” or “Other Apps” depending on your device. Find the application you want to clear the cache of and tap it and then “Clear cache." If you notice the same behavior once you do that, feel free to send me a screenshot of the error message you receive on your end. Keep me updated!

Hi Megan - thanks for the reply. Unfortunately, this didn't work. I cleared the cache for Dropbox Passwords (after re-installing it), no change. Then, for the fun of it, I cleared the cache and the storage, no change. Am not able to give you a screenshot because every time I try, I get a black screen - does the app block screenshots? I don't have a screenshot, but the description in my original post does describe what's happening to the best of my ability.Any other ideas? Thanks!

Hey Jess51, thanks for the additional info. What's your phone's exact Android version, please? Do you have the Passwords app installed on other devices as well?

Hi Hannah,It's Android 14. I have the Password app on my previous phone (Android 12, I think - it mostly worked on that).

Thanks for this info, Jess51! Did you previously receive any kind of notification to your Android 12 device, when you tried to log in to Dropbox Passwords on your new mobile phone? Dropbox Passwords will send a notification to all the devices you’ve already connected to confirm the new device you’re trying to connect. I’d like to see if manually confirming this will help you proceed with the sign-in.

Password Android App won't log in. "Oops! An error has occurred, please try again later."

Megan
Dropbox Staff
12 months ago
Hi Jess51, let's jump right into this!

If I were you, I'd try clearing the cache of the app following these steps:

On your mobile's home screen, tap the “Settings” button. Then tap “Storage.”

In the “Storage” menu, tap either “Internal Storage” or “Other Apps” depending on your device.

Find the application you want to clear the cache of and tap it and then “Clear cache."

If you notice the same behavior once you do that, feel free to send me a screenshot of the error message you receive on your end.

Keep me updated!
- Jess51
  Explorer | Level 3
  11 months ago
  Hi Megan - thanks for the reply. Unfortunately, this didn't work. I cleared the cache for Dropbox Passwords (after re-installing it), no change. Then, for the fun of it, I cleared the cache and the storage, no change. Am not able to give you a screenshot because every time I try, I get a black screen - does the app block screenshots?
  I don't have a screenshot, but the description in my original post does describe what's happening to the best of my ability.
  Any other ideas? Thanks!
  - Hannah
    Dropbox Staff
    11 months ago
    Hey Jess51, thanks for the additional info.
    
    What's your phone's exact Android version, please?
    
    Do you have the Passwords app installed on other devices as well?
RahulT
Explorer | Level 3
10 months ago
Recently I transferred ever app in my old mobile to new mobile. But dropbox passwords is not working in my new mobile. I thought, Because of login in old mobile it's not working, so I logout from old mobile then also I'm facing same issue.
Now I'm not able to login to dropbox passwords in old mobile also.
Now I'm stuck with this issue.
- A Dreambox User
  New member | Level 2
  10 months ago
  Hey RahulT,
  To clarify, it's the app 'dropbox passwords' not working, instead of you forgetting your dropbox account password?
  - RahulT
    Explorer | Level 3
    10 months ago
    I linked my "dropbox passwords" app to my dropbox.
    I was able to login to "dropbox" app in my new mobile, But not able to login to "dropbox passwords".
- RahulT
  Explorer | Level 3
  10 months ago
  Recently I installed dropbox passwords manager app in my new mobile device by logging out from the old device.
  But I'm not able to login into dropbox passwords in new device and also as I logout from old device I'm not able to login to old device also.
  Is there any way to resolve this issue.
  (I don't have the backup code).
  But I'm able to login to the dropbox account which is linked for the dropbox passwords.
- Megan
  Dropbox Staff
  10 months ago
  Hey RahulT, welcome to our Community!
  
  Can you please send me a screenshot of the exact error you're getting and clarify how many devices you've linked to your Dropbox Passwords account?
  
  Let me know!
  - RahulT
    Explorer | Level 3
    10 months ago
    Previously I had only one device linked to my dropbox passwords app.
    
    From my new device, I logged out all the devices logged in from my dropbox account.
    
    For screenshot, I'm not able to take screenshot from my mobile as it is showing ( Taking screenshots isn't allowed by the app).
    
    But the error message I'm getting is
    "Oops!
    Error has occurred, Please try again later."
    
    I tried so many times to login yet getting the same error message.