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MAPauto's avatar
MAPauto
Helpful | Level 5
2 years ago

New M2 Macbook Pro Venture - Can't complete Dropbox install

I've migrated the owners Intel MacBook to a new M2 MacBook Pro The migration went fine, but Dropbox wouldn't start afterwards. I removed the app and ran the installer from the web page, it download...
Desktop
Install
Mac
  • MAPauto's avatar
    MAPauto
    2 years ago

    OK - looks like I've got it going now.

    I tried a couple more things, pretty sure the actual fix though was removing the entries for Drop box in Privacy → Accessibility and the run on log in entry for Dropbox.

    Then make sure there's no dropbox processes running

     

    Then run the installer again, and this time it completed.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there MAPauto, sorry to hear you're having issues with this.

 

Could you send us a screenshot of the error or the last screen you can get to so that we can have a visual too?

 

Have you ensured that this is not caused by an antivirus or a firewall running on the computer by the way?

 

Any additional information is more than welcome! 

MAPauto's avatar
MAPauto
Helpful | Level 5
2 years ago

It is not AV or firewall.

 

It's just an empty white window with the open close max buttons... 

 

I don't have a screen shot at the second, but it's just the window you sign into, with all the content removed.

 

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