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Forum Discussion
My files are updated, and with all the syncing icons, but the app is still syncing.
Hello, can anyone shed light on what is going on?
In the Dropbox folder in Windows explorer, all folders in the main root directory have a solid green circle with a white checkmark. So do all t...
Megan
Dropbox Staff
Dropbox StaffHi Sadie99, let's jump right into this!
Would you mind clarifying the device's OS, along with the Dropbox version you're using on your end?
You can find this by hovering your mouse over your little Dropbox icon, next to your WiFi. Also, can you send me a screenshot of your syncing status, please?
In regards to the error you get when trying to open your files. Does this happen with all of your files, or some of them?
Keep me posted, and we'll take it from there!
Hello Megan,
Thank you for replying.
Appoligies I forgot to give that info, even though I know full well that it's a basic piece of data.
Windows 11 Pro, Build 22631.
Dropbox 210.4.4854.
I have 350GB of data stored.
- Hannah
Hey Sadie99, just to confirm, there are no files in your Dropbox folder, perhaps in a subfolder, that show blue sync icons, right?
Also, does the error you're getting appear with all your files or specific ones?
Hello & thank you for your input.
Dropbox has now sorted itself out and is working correctly.
I'm not sure how to close this ticket.
- Hannah
No worries, Sadie, thanks for keeping us updated!
I'm happy to see that the issue is sorted, but if you need anything else, don't hesitate to let us know.
Have a great day!
