We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
smartmove77
6 days agoExplorer | Level 3
Moved my "user" folders from C: to D: and my Dropbox location also to D: but Dropbox backup fails
Hi,
I've just moved all my user folders (Documents, Music, Pictures etc..) from the C: drive to D:. I've copied the same path format (eg. C:\Users\smartmove77\Documents is now D:\Users\smartmove77\Documents). I have then changed my dropbox location to the 😧 drive. I have tried to setup the Dropbox Backup function but when I choose all the folders it's showing the following:
Strangely the Pictures directory appears to be accepted but all the others are not. How do I proceed from here?
Many thanks.
- HannahDropbox Staff
Hey smartmove77, thanks for reaching out to the Dropbox Community.
Did you move the entire user account over to the D drive or just the specific folder?
Did you quit the Dropbox app and restart your computer at all, to see if that makes any difference?
Keep me posted.
- smartmove77Explorer | Level 3I didn't move the entire users folder, I just moved the specific documents, music, pictures etc..
I did restart the PC but this didn't help.
Thanks- RichSuper User II
smartmove77 wrote:
I didn't move the entire users folder, I just moved the specific documents, music, pictures etc.Last I understood, Backup can only back up those folders if they're in their original, default locations. Refer to the Why am I experiencing errors while setting up my backup? section on the following page:
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!