We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

smartmove77's avatar
smartmove77
Explorer | Level 3
6 days ago

Moved my "user" folders from C: to D: and my Dropbox location also to D: but Dropbox backup fails

Hi,   I've just moved all my user folders (Documents, Music, Pictures etc..) from the C: drive to D:. I've copied the same path format (eg. C:\Users\smartmove77\Documents is now D:\Users\smartmov...
Desktop
Dropbox Backup
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey smartmove77, thanks for reaching out to the Dropbox Community.

 

Did you move the entire user account over to the D drive or just the specific folder?

 

Did you quit the Dropbox app and restart your computer at all, to see if that makes any difference?

 

Keep me posted.

smartmove77's avatar
smartmove77
Explorer | Level 3
6 days ago
I didn't move the entire users folder, I just moved the specific documents, music, pictures etc..

I did restart the PC but this didn't help.

Thanks
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 days ago
    smartmove77 wrote:
    I didn't move the entire users folder, I just moved the specific documents, music, pictures etc.

    Last I understood, Backup can only back up those folders if they're in their original, default locations. Refer to the Why am I experiencing errors while setting up my backup? section on the following page:

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content