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smartmove77's avatar
smartmove77
Explorer | Level 3
5 days ago

Moved my "user" folders from C: to D: and my Dropbox location also to D: but Dropbox backup fails

Hi,

 

I've just moved all my user folders (Documents, Music, Pictures etc..) from the C: drive to D:. I've copied the same path format (eg. C:\Users\smartmove77\Documents is now D:\Users\smartmove77\Documents). I have then changed my dropbox location to the 😧 drive. I have tried to setup the Dropbox Backup function but when I choose all the folders it's showing the following:

 

 

Strangely the Pictures directory appears to be accepted but all the others are not. How do I proceed from here?

 

Many thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey smartmove77, thanks for reaching out to the Dropbox Community.

     

    Did you move the entire user account over to the D drive or just the specific folder?

     

    Did you quit the Dropbox app and restart your computer at all, to see if that makes any difference?

     

    Keep me posted.

    • smartmove77's avatar
      smartmove77
      Explorer | Level 3
      I didn't move the entire users folder, I just moved the specific documents, music, pictures etc..

      I did restart the PC but this didn't help.

      Thanks
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        smartmove77 wrote:
        I didn't move the entire users folder, I just moved the specific documents, music, pictures etc.

        Last I understood, Backup can only back up those folders if they're in their original, default locations. Refer to the Why am I experiencing errors while setting up my backup? section on the following page: