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maritimeseven's avatar
maritimeseven
Explorer | Level 4
7 years ago

ManagedClient process consumes so much memory it causes a kernel panic

Starting about a month ago, the macOS Dropbox app has started consuming an abnormal amount of memory by way of the ManagedClient process. It'll climb to over 10GB of memory (not disk space) and eventually cause the machine to restart itself.

Has anyone else faced this issue? I've verified permissions, uninstalled and reinstalled, enabled and disabled Smart Sync... nothing helps.

Desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there maritimeseven - sorry to hear about this. 

    Since you are experiencing high CPU usage from our desktop app, you may want to review the following article first which covers common causes of high CPU usage and the steps to resolve these: https://www.dropbox.com/help/desktop-web/high-cpu-usage 

    If you are unable to resolve your issue with this information, please let me know (a screenshot would also help our investigation in that case) and we'll take it from there.

    Thank you.

    • maritimeseven's avatar
      maritimeseven
      Explorer | Level 4
      7 years ago

      Thanks for the reply! 

      I've tried those steps (including checking for symlinks) and I'm still faced with this issue. In the screenshot below, you'll see the ManagedClient process running. It's up to 4.05 GB in that image and is already up to 4.64 GB as of typing this reply.

      The process will disappear if I quit the Dropbox app.

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thanks for the swift response and screenshot maritimeseven - most obliged!

        From what I can tell this issue is not related to Dropbox whatsoever as this process (i.e. the "ManagedClient" one) is not coming from us. 

        Just to make sure and isolate this issue, could you please try quitting the Dropbox application by using the following steps? 

        • Click the Dropbox icon in your menu bar
        • Click on the gear icon :gear: in the Notifications panel and select "Quit Dropbox"

        Should the problem persist when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application. You may want to check other applications or components of your Operating System that could be causing this.

        In any case, please keep me posted on your findings. Thanks!

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