You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
MacOS Users Severely Punished?
Hello- I'm a very long time DropBox supporter with both family plans and business plans for my small business.
Want to double check what I'm finding for Mac Users. The following document outlin...
Hannah
Dropbox Staff
Dropbox StaffHey anotheruserhere, thanks for taking the time to post to our Community today.
The updated Dropbox for macOS app has been developed to adhere to the requirement as set out by Apple therefore this update was introduced to ensure the best possible experience for our Mac users long into the future.
Of course, we definitely appreciate your feedback about this, it's always helpful for us and I will make sure that your comments are passed along to the appropriate people.
If you need anything else, please let us know.
Hello Hannah - Many thanks for the quick reply.
Want to make sure I understand what you're saying:
- Confirming limitations of Dropbox on Mac as outlined in the link provided.
- The limitations are Apple's fault?
Thanks!
- Bill
- Megan
Hi anotheruserhere!
As with any operating system, macOS is updated regularly and with that we must keep the Dropbox desktop app aligned with any requirements set out by an OS.
The updated Dropbox for macOS app has been developed to adhere to the requirements as set out by Apple therefore this update was introduced to ensure the best possible experience for our Mac users long into the future.
Keeping aligned to those requirements ensures that the Dropbox desktop app will provide the best possible experience for all our customers in to the future.As for the Help Center article you linked, keep in mind that it will be updated as we continue developing support for macOS.
Thank you!
@Megan
Sorry but this is really ostrich attitude and reply from Dbox team.
You clearly hear that most of users DON'T WANT this way of working with cloud based (files) apps, and in this case Dropbox. So please find a way.
As for now, I"m on the latest MacOS and the "old" / not ruined version works fine. I won't update and won't comply to a policy (whether from Apple or from you guys) to pay for an app that doesn't give me anymore what I want. I'll change provider.
Bad bad bad.... Sorry to say!
Please again, come up with a solution!
_||_
Think I speak for others when I say that in general, Dropbox seems to be drastically behind its competition on MacOS. It's easy to blame Apple, but the other cloud providers seem to have found ways to work within great security and privacy policies. Not saying they're better (because I still prefer DropBox). Just saying that if DropBox's position is to blame Apple, then good luck with that. It's not an explanation, it's blaming someone else for their own shortcomings.
All this being said, this is NOT frustration with you or with DropBox support. This is blaming Dropbox management priorities and their inability (or lack of interest) in addressing Mac customer satisfaction. It's no secret Dropbox Mac is impotent. I guess Dropbox as a company just chooses to not care and just milk $$ out of these customers who tend to spend more per user than other platforms.
I hope you're still working on it in that case because it's not great, to the point I'm seriously weighing up other options.
I have used dropbox in multiple accounts, for personal and small business. It has now become officially and totally useless for Mac users. I am trying to figure out how to just get all of my files and delete it, but of course they make that as hard as possible. Never more. As someone who has been a tech company CEO, I find it hard to imagine how staggeringly stupid whatever Dropbox thinks they are doing is doing to their customer service and business model. They should be embarrassed, but I imagine they will also be losing a hell of lot more Mac users, so I can take some comfort in that
