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Forum Discussion

RamseyM's avatar
RamseyM
Explorer | Level 4
10 months ago

Unable to update to MacOS on File Provider using macos 14.3.1

Hello,

 

Whenever I get the message "Dropbox strongly recommends updating to MacOS on File Provider" I go through the motions of doing the update and immediately after reinstalling Dropbox get the same message again. This has happened many times now.

 

the one at the bottom showed first, the one at the top immediate afterwards

 

This is a new MacBook, which had been updated from a Time Machine backup from a laptop with an Intel chip.

I wiped the flash drive and did a clean install, hoping this would sort the issue. It didn't.

 

Any ideas, anyone?

Desktop
Install
Mac
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi there RamseyM - sorry to hear you're having issues with this.

     

    When you say you did a clean install, did you perform an advanced reinstall as outlined here?

     

    If that's so, let me know here and I'll send you an email to investigate further. 

     

    Thanks!

    • RamseyM's avatar
      RamseyM
      Explorer | Level 4
      10 months ago

      Previously I had clean installed the OS. Now I did went through the clean install for Dropbox.

      It was necessary to go through, again, the update for File Provider and again it didn't work.

       

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