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Forum Discussion
MacOS Users Severely Punished?
Hello- I'm a very long time DropBox supporter with both family plans and business plans for my small business.
Want to double check what I'm finding for Mac Users. The following document outlines features Mac Users (who have an updated OS) won't have on Mac:
https://help.dropbox.com/installs/macos-support-for-expected-changes
- Spotlight searches don't entirely work- This explains a lot and is a HUGE hassle for both the home and company users.
- Actions involving a large number of files can take longer than usual to complete- If this is true, this is awful for business users (or any users really).
- LAN Sync is currently not supported on Dropbox for macOS- Again, this is terrible. This is especially awful for small business users.
- Some downloaded files won’t display as occupying disk space- This also ties into not being able to open online files from within application. This has been going on WAY too long and needs to be fixed.
- Some newly added files will default to online-only- How is a user supposed to count on Dropbox is this isn't working correctly. This is also terrible for mobile users. What happens if you're on a plane and you suddenly realized DropBox dropped the ball and you can't get a file for the remainder of your flight.
So the question is: I'm paying a premium price for this service: Both for my family and my business account. DropBox is definitely a premium price compared to the others, but I'm not getting all the features: Especially extremely important features like the ones above. Is this document actually correct and if so: a) Am I getting a discount from DropBox since they aren't able to serve Mac customers as promised and b) Are there any timelines on when this is going to be fixed?
This is really awful service towards Mac customers. Maybe this is a known thing but this is pretty bad.
Am I missing anything or is this all correct?
- Hannah
Dropbox Staff
Hey anotheruserhere, thanks for taking the time to post to our Community today.
The updated Dropbox for macOS app has been developed to adhere to the requirement as set out by Apple therefore this update was introduced to ensure the best possible experience for our Mac users long into the future.
Of course, we definitely appreciate your feedback about this, it's always helpful for us and I will make sure that your comments are passed along to the appropriate people.
If you need anything else, please let us know.
Hello Hannah - Many thanks for the quick reply.
Want to make sure I understand what you're saying:
- Confirming limitations of Dropbox on Mac as outlined in the link provided.
- The limitations are Apple's fault?
Thanks!
- Bill
- Megan
Hi anotheruserhere!
As with any operating system, macOS is updated regularly and with that we must keep the Dropbox desktop app aligned with any requirements set out by an OS.
The updated Dropbox for macOS app has been developed to adhere to the requirements as set out by Apple therefore this update was introduced to ensure the best possible experience for our Mac users long into the future.
Keeping aligned to those requirements ensures that the Dropbox desktop app will provide the best possible experience for all our customers in to the future.As for the Help Center article you linked, keep in mind that it will be updated as we continue developing support for macOS.
Thank you!
