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Forum Discussion

PaulSon's avatar
PaulSon
Helpful | Level 6
2 years ago

MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider

I'm using the latest version of Dropbox (v186.4.2607) on my MacBook Pro (2,4 GHz 8-Core Intel Core i9) that is running macOS Sonoma 14.1. Lately I've noticed that Dropbox is having a high cpu (150 -...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey guys, I hope you're all doing well, and sorry to hear about that! 

 

Have you taken a look at this Help Center article for possible reasons why this might be happening and how to tackle it?

 

Also, SwampYankee, could you confirm the Dropbox version you're using on your end, please? 

 

Could you let us know what processor you're using, and the total amount of RAM on your machine?

 

Keep me posted, and we'll take it from there!

SwampYankee's avatar
SwampYankee
Explorer | Level 4
2 years ago

My computer is a Dell Precision 7510 with Xeon 2.9 GHz, 32 GB RAM running Windows 10.  Dropbox files are on the C drive, which is a 475 GB SSD with 47 GB free space.  I am not sure which Dropbox version I am using; the Tray shows Dropbox 186.4.6207 if that helps.  I will check the Help Center article you suggest.  Thanks.

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