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PaulSon's avatar
PaulSon
Helpful | Level 6
2 years ago

MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider

I'm using the latest version of Dropbox (v186.4.2607) on my MacBook Pro (2,4 GHz 8-Core Intel Core i9) that is running macOS Sonoma 14.1. Lately I've noticed that Dropbox is having a high cpu (150 -...
Desktop
Dropbox Plus
Mac
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey guys, I hope you're all doing well, and sorry to hear about that! 

 

Have you taken a look at this Help Center article for possible reasons why this might be happening and how to tackle it?

 

Also, SwampYankee, could you confirm the Dropbox version you're using on your end, please? 

 

Could you let us know what processor you're using, and the total amount of RAM on your machine?

 

Keep me posted, and we'll take it from there!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi PaulSon, thanks for your speedy reply! 

 

I reinstated it, could you try again, please?

  • PaulSon's avatar
    PaulSon
    Helpful | Level 6
    2 years ago
    1. Dropbox is syncing a large number of files
      Nope, usually less then 50 files
    2. Other apps interfere with sync
      I don't have an anti-virus app. Time machine isn't running when the CPU is still very high.
    3. Files in your Dropbox folder have the wrong permissions
      Dropbox has Full Disk Access
    4. The Dropbox folder is installed on a NAS device
      No, the Dropbox folder is on the SSD in my MacBook Pro
    5. Your device doesn’t support extended attributes
      All metadata is available in Dropbox and the Dropbox folder is on a supported file system (APFS-formatted hard drive)

    According to the checks above everything seems to be ok but Dropbox is still having a very high CPU and won't stop syncing after all the files have been synced.
    I have paused Dropbox and will only let I run when the lid is open and I'm logged into the Mac.
    Very annoying problem!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi PaulSon, in that case, can I send you an email, in order for us to have a closer look into this?

      • PaulSon's avatar
        PaulSon
        Helpful | Level 6
        2 years ago

        Hi Megan

        Yes you can send me an email. Anything that helps to solve this issue is welcome.

        Today I noticed that 3 files are probably causing the problem.
        These 3 files won't sync every time after all the other files are synced.
        I only know that there are 3 files. Can I somehow found out the names and the location of these 3 files?

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