MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider

PaulSon
Helpful | Level 6
2 years ago
Megan wrote:
Could you let us know what processor you're using, and the total amount of RAM on your machine?
I have a MacBook Pro 16" 2,4 GHz 8-Core Intel Core i9 with 32 GB RAM.

Megan wrote:
Have you taken a look at this Help Center article for possible reasons why this might be happening and how to tackle it?
What article? I think the link is missing.
Megan
Dropbox Staff
2 years ago
Hi PaulSon, thanks for your speedy reply!

I reinstated it, could you try again, please?
- PaulSon
  Helpful | Level 6
  2 years ago
  Dropbox is syncing a large number of files
  Nope, usually less then 50 files
  Other apps interfere with sync
  I don't have an anti-virus app. Time machine isn't running when the CPU is still very high.
  Files in your Dropbox folder have the wrong permissions
  Dropbox has Full Disk Access
  The Dropbox folder is installed on a NAS device
  No, the Dropbox folder is on the SSD in my MacBook Pro
  Your device doesn’t support extended attributes
  All metadata is available in Dropbox and the Dropbox folder is on a supported file system (APFS-formatted hard drive)
  According to the checks above everything seems to be ok but Dropbox is still having a very high CPU and won't stop syncing after all the files have been synced.
  I have paused Dropbox and will only let I run when the lid is open and I'm logged into the Mac.
  Very annoying problem!
  - Megan
    Dropbox Staff
    2 years ago
    Hi PaulSon, in that case, can I send you an email, in order for us to have a closer look into this?
SwampYankee
Explorer | Level 4
2 years ago
My computer is a Dell Precision 7510 with Xeon 2.9 GHz, 32 GB RAM running Windows 10. Dropbox files are on the C drive, which is a 475 GB SSD with 47 GB free space. I am not sure which Dropbox version I am using; the Tray shows Dropbox 186.4.6207 if that helps. I will check the Help Center article you suggest. Thanks.
fibble
New member | Level 2
2 years ago
I'm also having this issue. Seems like a lot of people are. Please fix this. I need to be able to rely on my software.
- Walter
  Dropbox Staff
  2 years ago
  Hi there roundcolour, fibble & Tevald - thanks for flagging this with us.
  
  Could you all please clarify the version of the Dropbox desktop app installed on the affected devices?
  
  Also, is the app 'up to date' or still syncing your files perhaps?
  
  Any additional information or screenshots are more than welcome!
  - Tevald
    Explorer | Level 4
    2 years ago
    Hello Walter,
    Under "General" it states: v186.4.6207
    
    It is syncing files although all files are up todate.
    
    I am using a MacBook Pro 2019 - 2,3 GHz 8-Core Intel Core i9 - Sonoma 14.1 (23B74).
    
    The problem started yesterday 7th november around 11:00 CET.
    
    Thanks
    Tony
- Hannah
  Dropbox Staff
  2 years ago
  Happy to hear that, roundcolour!
  
  If the issue returns or if you have other questions, let us know.
  
  Cheers!