We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
RobertPatton
4 years agoExplorer | Level 4
macOS Monterey 12 - Couldnt Start Dropbox
bn.BUILD_KEY: Dropbox bn.VERSION: 131.4.3968 bn.constants.WINDOWS_SHELL_EXT_VERSION: 48 bn.is_frozen: True machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf pid: 3947 ppid: 1 uid: 501 user_inf...
RobMathews
3 years agoNew member | Level 2
Hi, Support --
I installed MacOS Monterey. Dropbox worked for a while, but now it won't start.
I saw an older, unresolved thread on a similar topic. Based on suggestions there, I quit DB, removed the app, followed the Advanced Installation instructions, e.g., to remove ~/.dropbox, then downloaded and reinstalled DB; no change. I'll paste the full info from the "Couldn't start Dropbox" popup below, but the important part seems to be at the tail of the log:
nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"
I see that DB re-created ~/.dropbox, so it's not having any obvious permissions problem there. I can't tell what it's trying to do where to register icons, so I can't check permissions for the error it reports.
One more thing: I also run Google Drive app. However, DB and GD are syncing separate, non-overlapping directories: DB syncs ~/Dropbox; GD syncs ~/Pictures and ~/Google Drive
iMac, Monterey 12.0.1
freshly downloaded and advanced-installed dropbox.app
my background: Linux application software, Linux commands, familiar with shells and Linux command-line I/F in MacOS (Terminal)
bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: a006ca99-0f98-5726-9038-3f97a8f5be7e
pid: 4029
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='rob', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Rob', pw_dir='/Users/rob', pw_shell='/bin/tcsh')
effective_user_info: pwd.struct_passwd(pw_name='rob', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Rob', pw_dir='/Users/rob', pw_shell='/bin/tcsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd', '_BGMXPCHelper'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd', '_BGMXPCHelper'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/rob'
appdata: '/Users/rob/.dropbox/instance1'
real_path='/Users/rob/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/rob/Dropbox'
real_path='/Users/rob/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/st/cnnvt94r8xj6qf001s6s66280000gn/T'
real_path='/private/var/folders/st/cnnvt94r8xj6qf001s6s66280000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 822, in wrapper
File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6112, in _init_components_for_account
File "dropbox/client/main.pyc", line 6036, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 517, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!