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cmiarshvac
7 months agoHelpful | Level 7
Is there a text or log file that lists current sync issues on a Windows device?
I think I know the answer to this, but I'll ask anyway. On a Windows device, is there a text or log type file with the current sync issues for that device? I am an admin and trying to troubleshoot with remote users. As a first step, I would like to use my already installed remote management software to read a file that contains the current sync issues / status before starting a remote session with the user to troubleshoot. Does a file like that exist? I am thinking something in C:\Users\*\AppData\Local\Dropbox\sync.log. Any thoughts on if this exists or is feasible?
- The Dropbox API does have a rate limiting system, but we don't have specific numbers documented. It is only designed to prevent abuse though, and is accordingly relatively generous. Further, the limits operate on a per-user basis. That being the case, you generally don't need to worry about hitting it in normal use.
Also note that not all 429s and 503s indicate rate limiting, but in any case that you get a 429 or 503 the best practice is to retry the request, respecting the Retry-After header if given in the response, or using an exponential back-off, if not.
(Note, for Business accounts, there is a data transport limit that depends on the team's plan: https://www.dropbox.com/help/9291 )
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- Hannah
Dropbox Staff
Hey cmiarshvac, thanks for posting your question today.
I'm afraid that neither a text nor a log file for sync issues exists within the Dropbox desktop app.
To view sync issues, you can click on the Dropbox icon in the system tray, then in your initials and then on "view sync issues", which is computer specific.
I will, however, pass your feedback along to our team about this, for any future updates.
If you have any questions, let me know.
- cmiarshvacHelpful | Level 7
Hannah thank you. This would be a nice feature on the Business level where must users contact internal help desk first. I have been experiencing more support calls regarding sync issues. It would be nice to have some visibility into what the desktop app is seeing on the endpoint. Again, nothing fancy needed, just a log file.
- Hannah
Dropbox Staff
Thanks, cmiarshvac, I'll make sure to pass this on!
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