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SGalbraith's avatar
SGalbraith
Explorer | Level 4
2 years ago

iOS App extremely slow

Is there a reason why the iOS app (up to date, iPhone 13 Pro) takes at least 30+ seconds to load each level of a directory tree, regardless of how many files or subfolders are inside it? It’s kind of ridiculous and I don’t remember it ever being this bad before.
Mobile
  • Jay's avatar
    Jay
    2 years ago

    Hi SGalbraith, thanks for bringing this to our attention.

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

     

    Keep me updated with any progress!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi SGalbraith, thanks for bringing this to our attention.

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

     

    Keep me updated with any progress!

    • SGalbraith's avatar
      SGalbraith
      Explorer | Level 4
      2 years ago

      I have Dropbox Plus. Deleting and reinstalling the app worked. Thanks!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, glad to have helped out!

         

        Enjoy your week!

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