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Hal MacLean's avatar
Hal MacLean
Explorer | Level 4
4 years ago

Install headless on Linux 20.04 RUST PANICKING

Hi - looking for ideas on this, as it is the first time I've seen it...

I download and install the client app on a Linux Ubuntu 20.04 server, set up on AWS. All seems to go well until I issue:

 

~/.dropbox-dist/dropboxd

 

I get the following few lines of extensions loading, followed by an aborted start:

 

dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/apex._apex.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so'
RUST PANICKING -- "Failed to run Python command!" at "app/lib/core/bootstrap/src/python.rs":127
Aborted (core dumped)

 


Is this a file permission issue, or something incompatible with Ubuntu 20.04? What would you suggest I do to investigate it? I've already followed the 'Advanced Re-install' procedure, but ended up at the same point. I've had this working on a non AWS server before, but just can't seem to get it working on AWS.

Thanks in advance for any suggestions!

 

 

  • FarmingHard's avatar
    FarmingHard
    New member | Level 2

    Hello

     

    The same thing just happend to me to. 

     

    ~/.dropbox-dist/dropboxd 

     

    Gave this

     

    dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/apex._apex.cpython-38-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
    dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so'
    RUST PANICKING -- "Failed to run Python command!" at "app/lib/core/bootstrap/src/python.rs":127
    Aborted

     

    Running on a Google cloud VM instance and it meets all minimum requirements. Ubuntu 20.04.

     

    • T9's avatar
      T9
      New member | Level 2

      I am getting exactly the same.

      • ajaymdesai's avatar
        ajaymdesai
        Explorer | Level 4

        I had this happen in container debian turnkey-core.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    Hey Hal MacLean, thanks for reaching out!

    Would you mind first checking to see if you have the minimum system requirements for installing and using the Dropbox application on your Linux computer?

    Let me know what you find. 
    • halmaclean's avatar
      halmaclean
      Helpful | Level 5

      Thanks Hannah - it's an AWS EC2 instance with 4 core, 16Gb RAM and 300Gb HDD running Ubuntu 20.04. There's plenty of space on the drive.

      I've had it running on a lower spec machine under Ubuntu 18.04, but not within AWS. It normally works just fine, so I am a little puzzled about this - any suggestions would be great!

    • halmaclean's avatar
      halmaclean
      Helpful | Level 5

      Hannah - I am not sure if you saw the post - I meet the minimum requirements so I am hoping there is something more that you could suggest.

      Currently I'm attempting to use WebDAV and, occasionally Rsync to get the files I need moved, but they are not uploading reliably and I really need Dropbox to work!

      • ajaymdesai's avatar
        ajaymdesai
        Explorer | Level 4

        I solved this by moving from Debian turnkey core to ubuntu and then everything worked.

    • Hal MacLean's avatar
      Hal MacLean
      Explorer | Level 4

      Hi @Hannah - any further ideas for me to try? Would appreciate anything at all right now!

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