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Forum Discussion

Zevs's avatar
Zevs
Helpful | Level 6
5 years ago

Import photos from Dropbox to Adobe Lightroom

I have been able to import photos to Lightroom on My IPad from folders on Dropbox. When trying that today it seems not to work. I can find the photos without any problem and select them for import, but then nothing happens. Sometimes if I just select one single photo it will be imported correctly, but most often even that doesn't work. After waiting for awhile for something to happen I often get a message saying "couldn't communicate with a helper application". What is going here, does anyone know why this adding of photos does not work now ......? Grateful for any help!

Error Messages
Mobile
Third Party Integrations
  • Zevs's avatar
    Zevs
    5 years ago
    I eventually solved this problem by first deleting and then reinstalling Adobe Lightroom on my iPad. Since my photos already in Lightroom are backed up on the Adobe’s Cloud service, there was no risk of loosing any photos by this procedure, everything was loaded back into Lightroom after reinstalling the app. Thanks also to the Dropbox team for trying their best to get my problem fixed.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi Zevs; welcome to our Community!

     

    Can you please reboot your device and let me know if you're still getting the same error?

     

    In case you do, I'd appreciate a screenshot so I can have visual too.

     

    Thanks a bunch! 

    • Zevs's avatar
      Zevs
      Helpful | Level 6
      5 years ago

      Hi Walter!

      Thanks for the reply! I have restarted my iPad and also both Dropbox and Lightroom without any change. 

      I will add screenshots, the first shows Lightroom when I try to add some photos from a Dropbox folder  The second shows how I have selected 6 photos for import into Lightroom and th third shows that the upload failed and gives an erreor message. Sometimes I get another error message saying something like the one Imentioned in my original post.

       

      it seems to me that Lightroom and Dropbox no longer can communicate as they should.


      Thanks/Zevs

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thank you for your swift response Zevs!

         

        I'm wondering if you get the same error if you try with just one file. Can you try that for me and let me know the results?

         

        While we're at it, can you please let me know if you've enabled Dropbox as a location within your Files.app? 

         

        Let me know what you find! 

         

         

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