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Forum Discussion

Podblast's avatar
Podblast
Explorer | Level 3
2 years ago

I cannot setup Dropbox Backup on my Basic account. Set up grayed out.

During installation I am encouraged to turn on the Dropbox Backup feature.   I would love to! Why can't I click "Set up" to continue?     Things I've tried: - Click "Not right now"...
Computer Backup
Desktop
Dropbox Backup
Windows
georgekoh's avatar
georgekoh
New member | Level 2

I just signed up for the Family plan, having the same issue on my Windows 11 with the latest Dropbox version. I have tried the methods and possible fixes on this thread, but it still doesn't work. Setup button is greyed out, and the screen freezes shortly after as well.  Disabled "early releases" on my Dropbox web options. What could be the problem?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey georgekoh, sorry to see you're also having trouble with this.

 

I know you didn't mention getting a specific error, but can you please check the suggestions here, to see if they help?

 

If not, please let us know and we'll reach out to you as well.

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