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Forum Discussion
Marcus D.9
10 years agoExplorer | Level 4
How to clear the Dropbox mobile app cache on iPhone/iPad?
Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data...
- 8 years ago
Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)
PDLandis
New member | Level 2
Thank you for sparing me any more agony over this problem.
I think Dropbox's answer to uninstall and reinstall just to clear cache is flatly unacceptable.
Time to look elsewhere.
Tomáš P.2
8 years agoHelpful | Level 5
Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)
- Bernie778 years agoHelpful | Level 5
Nice, we have a "clear cache" button now. Guess we should have been more specific. Could we have a "clear cache" button that also clears the cache when pressed? The current one does nothing to reduce the over 1GB that dropbox is occupying on my phone.
- mabellina8 years agoExplorer | Level 4Didn't work for me either! I gave up and just reinstalled the app. (Though I'd imagine this wouldn't be the best option for people who have saved a lot of specific files offline.)
- ggg18 years agoHelpful | Level 5
The 'Clear cache' button does absolutely nothing for me either. I keep getting popups from my iPhone saying I'm running out of space, and Dropbox is the app using the most storage even though I have 0 offline files.
After months of having this issue I signed up to this board to investigate...
- David51048 years agoNew member | Level 2I don't see this setting option on iPhone 6 using iOS 10.3.1
- Sanchez8 years agoDropbox StaffHey David5104, welcome to our forum :slight_smile:Try this to find the Clear Cache feature:
- open the Dropbox app on your iPhone 6
- at the bottom left of your screen, select Recents
- at the top left of the next screen, select the Gear icon to get to settings
- here you’ll see the Clear Cache option
I hope this helps!Thanks- David51048 years agoNew member | Level 2Works great. Thanks!!
- Franz M.17 years agoNew member | Level 2
it is under the gear-wheel (settings)
- camera upload
-offlinedata
-code
-help
-legal
-app version
- last off (or something like that, I have german set)
- delete search
- HERE: delete cache
I think you will find it
- Snowdog638 years agoHelpful | Level 5
So I just used the "clear cache" button & Dropbox is still taking up 14.36GB on my phone.
I don't have a computer that will run Dropbox (since they stopped supporting it on older browsers) so I have no way of seeing if any of my folders are set to reside on my phone or whatever, (because for some bizarre reason, this functionality is not available when looking at my Dropbox in a browser - Go figure) but certainly in the app on my phone, no files are set to be seen offline.- Snowdog638 years agoHelpful | Level 5And I see, reading further through the thread from the rather misleading "solved" b*llsh*t at the beginning, that I'm not alone in this.
- Jane8 years agoDropbox StaffI’m here to work on the issue you’ve experienced on your mobile device with the “Clear cache” option, welcome aboard.To further investigate that that with you, because you’ve mentioned that you haven’t made any of your files or folders available offline, I’d like to ask you to raise a ticket with our team. This way, we'll be able to access your account's details and send over the relevant follow-up steps accordingly. Once you do, please let me know a ticket ID in your reply, so that I search up your request internally on our system and make sure a colleague handles it soon.I appreciate your cooperation on the matter, looking forward to your reply,JaneA
- lokori8 years agoNew member | Level 2
Yes, same issue here. It has taken now two years and still Dropbox team hasn't been able to solve this issue. What's the matter with you? It starts to get annoying as the DropBox app takes now several gigabytes of space on the iPhone despite tha fact that my offline files take up about 200kb.
Clearing the cache freed up 200Mb, but clearly this is still an issue. Effectively this makes Dropbox quite unusable for me at the moment. If you can't solve this I believe your service is not worth paying for.
- AlrightyAlmight8 years agoExplorer | Level 4
Found that button. Still doesn't work for me.
- Jane8 years agoDropbox StaffWould you mind uninstalling the application & re-installing & see if this helps you clear the cache on your phone temporarily?Keep us updated on the results here & we’ll take it from there!
- Rich8 years agoSuper User II
Jane wrote:
Would you mind uninstalling the application & re-installing & see if this helps you clear the cache on your phone temporarily?I think the important point to make here is that there's a button in Settings that does nothing. Dropbox added a Clear Cache button in Settings but it has never worked, and the "solution" is to unintsall and reinstall. Yes, that works, and I've suggested it to many myself, but that doesn't fix the underlying issue that there's a feature in the app that doesn't do what it's supposed to do.
- Herma7 years agoHelpful | Level 5
Ik heb een iPhone 5 S en een gratis Dropbox account. Is die knop dan ook zichtbaar? Ik zie de knop helaas :disappointed_relieved: niet!
- Rich7 years agoSuper User II
Herma wrote:
Ik heb een iPhone 5 S en een gratis Dropbox account. Is die knop dan ook zichtbaar? Ik zie de knop helaas :disappointed_relieved: niet!
Ja, de knop bestaat op de iPhone 5S. Het bevindt zich in Instellingen op het tabblad Account. Of het daadwerkelijk iets doet, staat nog ter discussie.
- Herma7 years agoHelpful | Level 5Huhh....ik zie de knop echt niet bij Account!
- RamS576 years agoNew member | Level 2
I just tried this and found out that clearing the cache in the app and restarting the iPhone does not solve the problem. Te app is still not freeing up unused memory. I have zero offline files in dropbox app and yet the app is still using 467MB of my phone memory.
- Lusil6 years agoDropbox StaffSorry to hear that, RamS57.Have you also tried signing out and back into the mobile app after clearing the cache?Let me know how it goes![This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
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