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Forum Discussion

indyduke77's avatar
indyduke77
Explorer | Level 3
2 years ago

force bad driver tray window

Hi I've been getting this error when I start windows so I uninstalled and reinstalled dropbox and as soon as I opened it I got the error I was also getting a dbxsvc error thats why I reinstalled it
Desktop
Error Messages
Setting up the apps
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi indyduke77! Hope you’re doing well. 

 

Can you send me a screenshot of any errors you’re getting at the moment? Are you still seeing the dbxsvc error after the reinstall?

 

Also, can you clarify what’s the OS version of your computer, as well as the Dropbox app version on it? 

 

Keep me posted for more updates.

  • indyduke77's avatar
    indyduke77
    Explorer | Level 3
    2 years ago

    yes i'm still getting the error after reinstalling dropbox. i'm running win 11 dropbox verrsion 187.4.5691,I took a screen shot of the other error but don't know if I got it since I can't see the screen

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi indyduke77, are you certain that the first error is related to Dropbox?

       

      If you uninstall the app and load Windows, does the error occur again?

      • indyduke77's avatar
        indyduke77
        Explorer | Level 3
        2 years ago

        Yes I did uninstall and reinstall Dropbox and as I opened it after it finished I immediately got the error

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