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Forum Discussion

Drkhanh's avatar
Drkhanh
Explorer | Level 3
8 years ago

Files not appearing when trying to upload documents although they exist on desktop folder.

I am trying to upload a file to an online application. I can see the files in the dropbox folder on my desktop. Sync has been completed. All files appear in the folder. Only issue is that when trying...
Desktop
Setting up the apps
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey Drkhanh, 

 

Thanks for getting in touch on our Community channel!

 

Can you please make sure that you have not exceeded the max character length for the filepath of the files/folders in question? Also, can you please tell me whether you are working on a computer or a mobile phone? 

 

In order to resolve the filepath issue, you may need to move the files some directories up within the Dropbox folder, so that the filepath becomes less than 260 characters. 

 

Hope this helps! 

 

Kind regards, 

JaneA

 

 

 

 

  • Drkhanh's avatar
    Drkhanh
    Explorer | Level 3
    8 years ago

    This problem is occuring on 2 out of 5 computers in my office. File path does not exceed 260 characters.

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