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Forum Discussion
When opened document, the message "[Document Name] is not available" appears.
Hello,
I was unable to open a document in Dropbox's file explorer. Microsoft Office displays the error message "[Document Name] is not available." I attempted to update Dropbox and double-checked the settings. I discovered that when the documents are set to be available only online, they cannot be accessed. When I set it to available offline, Dropbox downloads the document and allows me to open it. Do I have to set the document as online only and available offline every time I need to open it? For your information, I made the document available online only to save space on my computer. I'm hoping you can assist me in resolving this issue. Thank you.
I see - thanks for that piece of information Ridwan Musa
In this case, I'd suggest using this method to open your Microsoft files moving forward to avoid getting the errors you first mentioned.
I know it's not much, but I hope this helps to some extent.
- Hannah
Dropbox Staff
Hey Ridwan Musa, thanks for bringing this to our attention.
Are you seeing this behavior only with Microsoft files or also other files that are set to online-only?
And is this a large file in size? Do you see the same if you double-click on really small files?
Keep me posted.
I've only tried to open Microsoft files like Word and Excel so far because they're the only ones in my Dropbox explorer. The same issue occurred with the small file size.
- Hannah
Thanks for the update, Ridwan!
Can you add a different file type, like an image or a video file, as a test, to see what happens with those?
