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Helpful | Level 6

2 years ago

Solved

Files have "available offline" AND "online-only" icons

I am on macOS Ventura and have the new arrangement with my Dropbox files in ~/Library/CloudStorage. Some of my files (not folders) have both the "available offline" icon (green circle with tick) and the "online-only" icon (grey cloud with down arrow). Despite the former, I see a "Make available offline" command when I right-click on the file. But, if I select that command, nothing happens: the file remains in the cloud. Why is this, and how can I get my files on to my computer?

EDIT: I discovered the answer to my last question: opening the file does result in it being downloaded. But that doesn't explain why it is still in the cloud after I have supposedly made it available offline, or why I am seeing the "available offline" icon when the file is not available offline at all.

desktop

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Mac

Elixir
8 years ago
I noticed this happens to me sometimes when one/some of the files are being used/opened by a program, and some modifications to those files are made from another device/web. You may try closing the programs which might be using files in your dropbox folder, and it should complete the sync. You may also try restarting dropbox/computer if that is not a big issue.

11 Replies

Megan
Dropbox Staff
2 years ago
Hi wensleydale, let's jump right into this.

Could you let me know the app's exact syncing status and version as shown in your menu bar?

Also, does this happen with specific files, or folders too? If you have any screenshots, they're more than welcome, in order for us to have a visual too.

Keep me posted!
- wensleydale
  Helpful | Level 6
  2 years ago
  Hi Megan
  Version number is v188.4.6302. At least that's what it says in the About Dropbox box - I assume it's the version number.
  
  I don't know how to get a screenshot of the drop-down from the menu bar, because it disappears whenever I open the Screenshot app, but it simply says "Syncing..." with no indication of how many files it needs to sync or how long it will take. In fact I don't believe it is syncing at all, because it is several hours since I made any change and the size of my ~/Library/CloudStorage/Dropbox folder has barely changed. The files shown at the top of the drop-down window are not changing either.
  
  I am seeing folders with two icons, as well as files, but I understand that it's normal in the case of folders. Here is an example.
  - Jay
    Dropbox Staff
    2 years ago
    Hi wensleydale, could you try rebooting the device entirely to see if this helps?
    
    Additionally, could you try reinstalling the app, without uninstalling it first, using this link?

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I am on macOS Ventura and have the new arrangement with my Dropbox files in ~/Library/CloudStorage. Some of my files (not folders) have both the \"available offline\" icon (green circle with tick) and the \"online-only\" icon (grey cloud with down arrow). Despite the former, I see a \"Make available offline\" command when I right-click on the file. But, if I select that command, nothing happens: the file remains in the cloud. Why is this, and how can I get my files on to my computer?

EDIT: I discovered the answer to my last question: opening the file does result in it being downloaded. But that doesn't explain why it is still in the cloud after I have supposedly made it available offline, or why I am seeing the \"available offline\" icon when the file is not available offline at all.

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EDIT: I discovered the answer to my last question: opening the file does result in it being downloaded. But that doesn't explain why it is still in the cloud after I have supposedly made it available offline, or why I am seeing the \"available offline\" icon when the file is not available offline at all.

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Files have \"available offline\" AND \"online-only\" icons","moderationData":{"__ref":"ModerationData:moderation_data:736505"},"body":"

Hi wensleydale, let's jump right into this.

Could you let me know the app's exact syncing status and version as shown in your menu bar?

Also, does this happen with specific files, or folders too? If you have any screenshots, they're more than welcome, in order for us to have a visual too.

Keep me posted!

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Hi Megan

Version number is v188.4.6302. At least that's what it says in the About Dropbox box - I assume it's the version number.

I don't know how to get a screenshot of the drop-down from the menu bar, because it disappears whenever I open the Screenshot app, but it simply says \"Syncing...\" with no indication of how many files it needs to sync or how long it will take. In fact I don't believe it is syncing at all, because it is several hours since I made any change and the size of my ~/Library/CloudStorage/Dropbox folder has barely changed. The files shown at the top of the drop-down window are not changing either.

I am seeing folders with two icons, as well as files, but I understand that it's normal in the case of folders. Here is an example.

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Hi wensleydale, could you try rebooting the device entirely to see if this helps?

Additionally, could you try reinstalling the app, without uninstalling it first, using this link?

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Files have "available offline" AND "online-only" icons

11 Replies

About View, download, and export

Need more support

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