We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

andy011's avatar
andy011
New member | Level 2
11 months ago

File size zero bytes for online-only files on Apple M3 (Silicon)

I need to see file size in my Dropbox folder in my Mac. I just moved to a new Mac with M3 Pro (Silicon) processor and for online-only files it shows zero bytes. On my intel processor Mac I see the file size for each file correctly even if they are online only. Is this a bug on M processors? How to fix it?

 

I followed this advice from another thread, but it didn't work:

 

As a first attempt to resolve this issue, can you please follow the steps below:

Make sure the Dropbox desktop application is running
Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel
Select 'Preferences'
Click on the 'Account' tab
Hold down the 'Option/Alt' key
Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key)
You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones

  • All done 🙂 

    Had to grant some permissions (full disk) to DB in Mac. Unlinked DB and then started over and let it choose the default path. It did go to Library/Cloud Storage and now all works fine. Thanks! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi andy011, welcome to our Community! 

     

    On your new Mac, do you have the new File Provider update, where the Dropbox folder must be located in ~/Library/CloudStorage? 

     

    If you could also let me know the OS you're using with your Mac, that'd be amazing. 

     

    Can you hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi, and check the version of the app that you're using there? 

     

    Let me know more!

     

    • andy011's avatar
      andy011
      New member | Level 2

      Hi Megan,

       

      The folder path is Macintosh HD/Users/Andy/Dropbox.

      Running latest Sonoma 14.2 (23C64).

      App version: 188.4.6302

       

      Not sure about File Provider update. In app preferences > Sync it says: You are not eligible for the updated Dropbox for macOS on File Provider at this time.

       

      Any idea why is that?

       

      Thanks!

    • andy011's avatar
      andy011
      New member | Level 2

      Checked my old Mac (intel) and the folder is in: /Users/***/Library/CloudStorage/Dropbox

      Tried setting up the new Mac the same way. Unlinked DB, selected the new path and it says: Error with selected folder. 

      Can't create a Dropbox folder in the requested location.

      Any suggestions?

    • andy011's avatar
      andy011
      New member | Level 2

      All done 🙂 

      Had to grant some permissions (full disk) to DB in Mac. Unlinked DB and then started over and let it choose the default path. It did go to Library/Cloud Storage and now all works fine. Thanks! 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Amazing troubleshooting steps, before I could even suggest it, Andy! 

         

        Well done. Have a lovely weekend ahead, and don't hesitate to get back to us if you need anything else! ðŸ˜Ž

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!