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GrandDuc's avatar
GrandDuc
Explorer | Level 4
6 years ago

Error Connection Timed out

All the Windows PCs on my network this morning, regardless of version of Windows receive an ERR_CONNECTION_TIMED_OUT when trying to access www.dropbox.com. The OSX machines are fine. All receive IP (...
Desktop
Error Messages
Setting up the apps
  • Lusil's avatar
    Lusil
    6 years ago
    Hey peeps! Thanks for checking back in here and glad to hear that the issue seems to be resolved for you. 
     
    If the behavior persists for you though, don’t hesitate to give me a nudge and I’ll make sure to get back to you as soon as possible. Thank you! :grin:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Thanks for your swift reply and for the screenshot, GrandDuc. 
 
I’ve sent you a ticket to the email address associated with your Community profile so as to further investigate. Please check your inbox for my latest message. 
 
Looking forward to hearing back from you!
  • GrandDuc's avatar
    GrandDuc
    Explorer | Level 4
    6 years ago

    Would it be possible to send it to a different email address? I don't have access to that email address, it belongs to an actual dropbox user, I am just internal support and don't actually use DropBox.

    • GrandDuc's avatar
      GrandDuc
      Explorer | Level 4
      6 years ago

      I have also now tried bypassing my entire network/firewall. I have connected a Windows 10 machine directly into my ISPs router, using one of my public IPs available to me and I have same result.

      I have no issues accessing any other websites I try, other than www.dropbox.com

      The issue is either my ISP or dropbox.com with packets originating from my ISP network

       

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Thanks for the additional info, GrandDuc.
         
        I’m afraid I’m only able to contact the email address connected to the Community profile here for security and privacy purposes. 
         
        Nonetheless, you could always submit a ticket from your end directly to our Support team and then let me know the seven digit number ID associated with the ticket. 
         
        Thanks again!
  • GrandDuc's avatar
    GrandDuc
    Explorer | Level 4
    6 years ago
    Lusil  a écrit :
    Thanks for your swift reply and for the screenshot, GrandDuc. 
     
    I’ve sent you a ticket to the email address associated with your Community profile so as to further investigate. Please check your inbox for my latest message. 
     
    Looking forward to hearing back from you!

    I responded to your ticket with the one I just opened with support. Check your messages

    • gmurad's avatar
      gmurad
      Explorer | Level 4
      6 years ago

      I'm in Toronto and also having the same issue, only a problem from windows computers but OSX works fine. ISP is Beanfield

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hi there gmurad, thanks for raising this with us and sorry to hear that you’re also having the same issue. 
         
        I’ve sent you an email at the email address that your Dropbox account is connected to. Please check your inbox for my latest message so that we can have a more in-depth look on this. 
         
        Thanks in advance for your reply!

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