You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Error 500 when trying to open Dropbox Paper - June 2018
Anyone get an answer on this... I'm having same issues. About to give up
- [UPDATE] Paper is back up! Thanks all of you who reported
Same Problem here, it is not the network issue. I use Paper to connect with my staff and it is not working now, I always thought of Dropbox as "reliable", is it changing now?
Me too, it happened also to me today. I like Dropbox Paper and I use it to take notes fast at school... but since there is not offline mode, I can´t keep writing until there is conection and it is frustrating :( please fix this guys.
- Jane
Dropbox Staff
Thanks & I'm always here in case you have more questions or feedback!
- Your Status link gives me a 404 error!
I am getting "Error 500: Something went wrong" on accessing anything in Paper. Even https://paper.dropbox.com/ is not working.
http://status.dropbox.com/ says everything is fine.
- Ed
Hi toshiprakash and all
Thanks for reporting. Team is aware and status page has been updated. We'll keep that page updated with news!
- Ed[UPDATE] Paper is back up! Thanks all of you who reported
Starting Tuesday, August 21 and continuing through Wednesday, August 22 I do not have connectivity to Dropbox paper. VERY frustrating and it happens frequently. I do have an internet connection. This is the message in the right top corner, "Still offline. You’ll be able to edit once you’re back online. Try now."
- Walter
Hey there JMS2018 - thanks for your report.
Can you please let me know if this persists across several browsers? Have you tried an incognito (for Chrome) or private browsing (for Safari and Mozilla Firefox)? Also, have you tried to access Paper on another WiFi or over cellular data (if possible)?
Thanks in advance for your patience gathering all this information for me.
- Walter
Hey there inciteimages - sorry to hear you're having issues while using Paper.
Have you tried this on another network?
Moreover, could you be so kind and try accessing Paper from another browser ( such as Safari, Mozilla Firefox, or Chrome) or on an incognito window (private browsing on Safari) and let me know if this persists?
Another thing I would do if I were you would be to clear my browser's cache memory Should you find this persists on several browsers and on an incognito window (without any web extensions or plugins) please go ahead and log a ticket with our team letting them know about this.
Hope this helps and please keep me posted!
Hi there, Thanks for response. I had already tried troubleshooting by using another browser (Chrome). same issue. I'll try clearing cache and use an incognito window now.
What's interesting: this is the same issue a user described a month ago...only now more widespread. It's crazy to me that a company with upwards of 5k employees can have such a degraded performance for this length of time...3 days. It makes me think it's a bigger issue. I suppose you'll encounter dimished returns by throwing more engineers at the problem.:thinking: but not good having a great product that is unreliable. I had a presentation today and I was building it in Paper...1. it slowed me down considerably 2. no offline mode - prevented me from continuing my work 3. didn't look good when I'm trying to sell the usage of this product to my team at large.
Same here. With a really reliable connection (symmetrical 500 Mbps fiber, via Ethernet). It's really annoying.
- Walter
Hey all - thanks for alerting us to this issue.
I am just keeping the post updated since this is still ongoing as we speak, you can check this out in our official Status page. Our engineers are already aware of the problem and are working actively towards a solution.
Thanks for your patience in regards to this matter folks! We'll make sure to update this thread as soon as we have reached a resolution.
Cheers!
- Hi. Tried incognito window, alternate browsers, disconnecting, reconnecting etc etc ...without the ability to work offline and with continuing issues I had to give up. Moved back to Mac Pages... and I was able to invite outside users to collaborate. If only I had a proper cross platform solution... I had high hopes for Paper. Hopefully the bugs will get ironed out and if so... drop me a line :-)
- Jane
Hey thanks for alerting us to this matter! I'm just updating this discussion, as our engineers are aware that there’s currently an issue in Paper & we’re working on a fix.
Apologies for any inconvenience this may have caused you & thanks for bearing with us.
How much longer before the non-responsive paper issue is resolved? It's been almost 2 days now which is disgraceful
- Mark
Super User II
This is a known issue.
Please see https://www.dropboxforum.com/t5/Dropbox-Paper/I-m-experiencing-a-connectivity-issue-in-Paper-losing-data/m-p/280854#M2856
And updates at https://status.dropbox.com/ - MarkAlso, to keep everything in one place please post on the thread I've just linked to.
