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Forum Discussion
Dropbox API error with 500
Greetings,
I am encountering the following error while calling the Dropbox API:
InternalServerError('6c7329b49922471380831b2b3f2fb49c', 500, '{"error": "The server has either erred or is incapable of performing the requested operation."}')
Below is the Python code for the API call:
self.dbx = dropbox.Dropbox(self.app_token).with_path_root(dropbox.dropbox_client.PathRoot.root('8297511184')) result = self.dbx.files_list_folder(path)
I would like to request clarification on the cause of the above error.
Best regards,
SangWoon Yoon
Yes, that error indicates an issue with the value passed to as_user. The as_user method requires a team member ID, not an email address. You can get team member IDs from team_members_get_info_v2 or team_members_list_v2 and team_members_list_continue_v2, for example.
- Greg-DB
Dropbox Staff
Thanks for the report. We'll be happy to look into this, but we could use more samples. (Unfortunately just one like you have here isn't always sufficient.)
Can you share several more (5-10) samples of the output showing the failure like this? The request IDs in that output should be helpful. Thanks in advance!
Thank you for your help. I'll share some similar case below:
----- InternalServerError('42e7053b316244c6aa1c4a0bbf0dc73a', 500, '{"error": "The server has either erred or is incapable of performing the requested operation."}') -----
----- InternalServerError('97748957576e4242917039b7ea388845', 500, '{"error": "The server has either erred or is incapable of performing the requested operation."}') -----
----- InternalServerError('c6773078d4d845f2b5fca97aedd959f4', 500, '{"error": "The server has either erred or is incapable of performing the requested operation."}') -----
----- InternalServerError('0be0422b77d54c1390c74dd9d1c7877c', 500, '{"error": "The server has either erred or is incapable of performing the requested operation."}') -----
----- InternalServerError('4346a5d44d954ec68f8a5bf9383dba76', 500, '{"error": "The server has either erred or is incapable of performing the requested operation."}') -----
----- InternalServerError('4713094d90804c85866201a5e575f26c', 500, '{"error": "The server has either erred or is incapable of performing the requested operation."}') -----
----- InternalServerError('bc4e6866de6c4b78b61fb25c3de24b53', 500, '{"error": "The server has either erred or is incapable of performing the requested operation."}') -----
- Greg-DB
Thanks, that's helpful. We'll look into it and follow up here with any updates on this.
For reference though, it looks like you're referring to using an account with a team space, so make sure you're setting the correct namespace ID for the account's current root. You can find information on how to use that in the Team Files Guide.
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